2020 Jeep Grand Cherokee Complaints

The dashboard material has come loose and bubbled up. This issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do it justice), 2) if allowed to continue, the material has the potential to fully come loose, thus leading to disruption of the visual field to safely see, and 3) materials and debris have the potential to become trapped under the bubbled-up sections, leading to additional concerns such as mildew or mold. It does get warm in Sacramento, but my car is parked inside or in a covered area 95% of the time. In fact, when I first noticed it, it had been parked in a shaded parking garage. I have been in zero accidents. Unfortunately, the other issue, is no one seems to be willing/able to fix it, and it sounds like I will have to be involved in an accident in order to get it done. Which is NOT something I want to do.

Exhaust system design defect. Original manifold system started to fail at approximately 40,000 miles, allowing CO gasses to enter vehicle cabin exposing passengers, including children, to potentially deadly exhaust fumes. Jeep, Jeep Service Centers have known since at least service bulletin 09-19-23 that the hangers and brackets used in the manifold system are not robust enough in design to “accommodate thermal expansion and engine movement without breaking or leaking.” I was never alerted to this. Addressing this via an unnoticed bulletin rather than a recall not only put me in physical danger, but ran out the clock so it could not be addressed as a warranty issue. Apparently, the manifold warps, gaskets fail, the vibration shears support bolts, and the carbon monoxide leaks into the car through the ventilation system upon warmup. Depending on severity perhaps the entire drive. Attached file is a 4200 estimate presented to me by the dealership where I originally purchased the car...

I am writing to make you aware of a safety issue that I have encountered with my 2020 Jeep Grand Cherokee Laredo. On August 21, 2026, the gas pedal/throttle control just fell off as I was driving myself and infant on a busy three lane thoroughfare in [XXX]. I went to slow down the car by braking, but it was very difficult. I went into an empty bus lane so as not to get rear ended or crash into something. Finally, the car systems ceased. No warning lamps came on ever or any messages. I had no problems with the car prior to this occurring. As I said previously, I had my infant in the car with me at the time and never expected for a gas pedal/throttle to literally fall off. I didn't think that cars would be made for this to ever happen. This could've been a major tragedy. I usually commute to work on major highways with tractor trailers and trucks, but I was off that day luckily. We could have been killed. I had to have a flatbed bring it to a Jeep dealer in Nanuet, NY where t...

The factory-installed 8.4-inch Uconnect touchscreen/display in my 2020 Jeep Grand Cherokee is delaminating internally causing bubbling under the screen surface. The layers of the touchscreen are separating even though the screen has not been physically damaged. The Uconnect system and vehicle are available for inspection upon request. The delamination affects the touchscreen used to operate and display multiple vehicle functions. As the screen deteriorates, it can become difficult to read or operate and may result in unintended or “ghost” touchscreen inputs. This can create a driver distraction while the vehicle is moving and may interfere with the driver’s ability to reliably use information and functions displayed through the Uconnect system, including the rear-view camera display when backing up. The condition appears to be progressive and raises concern that the display could become increasingly unreliable. Yes. The vehicle was presented to an authorized Jeep dealership, and the...

The copilot seat headrest violently detached from the base