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Seats
08/11/2026
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the front passenger’s side active head restraint inadvertently deployed without an impact. The front seat passenger was not injured. The vehicle was taken to the dealer, where it was determined that the active head restraint needed to be replaced. The contact was informed that the failure was associated with an extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 175,000.
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Engine, fuel/propulsion System
07/10/2026
This complaint is being filed regarding a failed and botched remedy of two federal safety recalls: the Crankshaft Position Sensor recall and Safety Recall Z46 (High-Pressure Fuel Pump) on my Jeep Grand Cherokee EcoDiesel.The vehicle was delivered to Kendall DCJR of Soldotna, AK for the recall services. The technician performed the recalls, but the high-pressure fuel pump failed immediately, resulting in systemic fuel leaking directly into the engine's crankcase oil pan. The fuel contamination thinned the motor oil, dropped oil pressure, caused the oil filter to collapse, and resulted in a catastrophically blown motor.Physical inspection confirms the entire fuel system is filled with destructive metal shavings and debris ("glitter") from the disintegrating pump, requiring a complete replacement of all fuel components and the engine assembly. The vehicle has been rendered entirely undrivable and has been sitting out of service at the authorized dealer for over 30 cumulative days. The man...
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Exterior Lighting, seats, engine
07/07/2026
engine transmission motor mount backup camera fuel pump headlights dash cluster radio mirrors inside mirrors tailgate latch seat belt climate control engine light transmission shifter
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Unknown Or Other
06/01/2026
I am the original owner / a loyal Jeep owner and have taken excellent care of the vehicle. Right now, the leather on my upper dashboard is completely bubbling, shrinking, and pulling away from the defroster vents. This is creating a serious visibility issue due to glare, and it prevents the defroster from blowing air effectively, which I feel is a major safety hazard. I am fully aware that the original warranty and the limited X81 extension program have technically expired. However, this issue began only a few months ago and because this is a well-documented manufacturing defect specific to the leather dashboards on 2011-2014 Overlands and Summits, I am requesting corporate goodwill assistance to cover the cost of the replacement. Can we please open a customer assistance case to review this issue.
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Air Bags, seats
07/27/2026
Active head restraint on driver seat deployed today for no reason. No collision, just deployed on its own.
