2018 Ram 3500 Complaints

I am the owner of a 2018 Ram 3500 subject to Recall C4B (NHTSA Recall No. 24V-896) involving the Brake Hydraulic Control Unit (HCU). The recall was announced on November 27, 2024. As of June 2026, NHTSA’s website still states that the recall is incomplete and that a remedy is not yet available for my vehicle. The defect causes active symptoms during operation. The vehicle continuously chimes while driving, similar to a seatbelt warning, and cruise control is disabled. These symptoms substantially interfere with normal operation, especially during long trips and towing. I have contacted authorized Ram dealerships and Ram Customer Care multiple times. Dealerships state that no remedy is available and refer me to Ram Customer Care. Ram Customer Care confirms that no remedy is available and provides no repair timeline or meaningful resolution. Most concerning, neither the dealerships nor Ram Customer Care will initiate a repair attempt because no repair procedure or parts exist. Owners...

Front axle disconnect failed at only 15,136 miles

See attached document for complaint.

The contact owns a 2018 Ram 3500. The contact received the recall notification letter for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that the ABS cycled off while driving. The ABS and traction control warning lights were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the parts being backordered. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,000.

Several years of ABS check light illuminated. No ABS, no cruise control. Started intermittently then became permanent. Diesel shop diagnosed defective HCU/ABS module. Local RAM dealer parts department doesn’t have parts for years - “ indefinite back order”, they say.