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Latches/locks/linkages
03/01/2020
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ S550. THE CONTACT STATED THAT THE DOORS FAILED TO LOCK MANUALLY OR WITH KEYS. THE CONTACT CALLED MERCEDES-BENZ OF CUTLER BAY (10701 SW 211 ST, CUTLER BAY, FL 33189, (786) 232-0364) TO INFORM THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ADDITIONAL ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
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Air Bags
09/11/2019
TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ S550. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A RED LIGHT, ANOTHER VEHICLE RAN A STOP SIGN AND T-BONED HIS VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND FILED REPORT NUMBER: 190911002273. THE FIRE DEPARTMENT WAS ALSO PRESENT. THERE WERE NO INJURIES; HOWEVER, MEDICAL ATTENTION WAS SOUGHT LATER. THE VEHICLE WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY DEEMED THE VEHICLE DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *DT *AS
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Wheels
12/13/2018
THIS PAST THURSDAY EVENING (DECEMBER 13, 2018) AROUND 10:00 PM, I WAS DRIVING (WITH MY WIFE IN THE PASSENGER SEAT) DOWN A CURVY STRETCH OF ROAD ON SUNSET BOULEVARD IN BEVERLY HILLS, WHEN I SUDDENLY HEARD A LOUD THUMPING SOUND AND IMMEDIATELY FELT VIOLENT VIBRATIONS THROUGH THE STEERING WHEEL. SINCE WE WERE TRAVELING AT A RELATIVELY LOW SPEED OF 30 MPH, I WAS IMMEDIATELY ABLE TO RE-GAIN THE CONTROL OF MY VEHICLE AND WAS ABLE TO PULL OVER SAFELY. ONCE I GOT OUT OF MY VEHICLE, I IMMEDIATELY NOTICED THAT THE FRONT RIGHT WHEEL RIM HAD COMPLETELY BROKEN INTO TWO HALVES. I WAS SHOCKED AND VERY SURPRISED BECAUSE NOTHING COULD HAVE POSSIBLY EXPLAINED WHY THIS WHEEL COMPLETELY BROKE IN THE MANNER THAT IT DID. WE WERE EXTREMELY FORTUNATE THAT THERE WERE NO OTHER VEHICLES AROUND US AT THE TIME THE WHEEL BROKE, OR THAT WE WERE NOT ON THE HIGHWAY TRAVELING AT MUCH HIGHER SPEEDS, OTHERWISE THE RESULTS WOULD HAVE BEEN FATAL WITH EVEN A POSSIBILITY OF SIGNIFICANT INJURY OR EVEN LOSS OF LIFE. A COMP...
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Steering
12/18/2017
ACCORDING TO THE RECALL NHTSA CAMPAIGN ID NUMBER: 16V899000 AND THE VEHICLE INSPECTION REPORT FROM THE LOCAL MERCEDES DEALERSHIP SHOW AS AN IDENTICAL ISSUE. HOWEVER, MY VEHICLE IS NOT IDENTIFIED AS APART OF THE RECALL. THE RECALL STATES THE ISSUE IS DUE TO THE STEERING CONTROL UNIT NOT BEING SOLDERED PROPERLY. DIFFICULT TO THINK THIS FALLS UNDER NORMAL WEAR AND TEAR. I WILL GET THE REPAIR DONE BEGRUDGINGLY, THOUGH IT WOULD BE NICE IF MERCEDES WOULD HAVE STOOD BEHIND ITS RECALL.
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Exterior Lighting, visibility/wiper
01/18/2017
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ S550. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NORTH PALM BEACH (9275 FL A1AALT, NORTH PALM BEACH, FL 33403) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY AND CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ISSUE NEEDED TO BE HANDLED BETWEEN THE CONTACT AND THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 18,497. THE VIN WAS NOT AVAILABLE.
