2013 Hyundai Tucson Complaints

The contact owned a 2013 Hyundai Tucson. The contact stated that the dealer had previously repaired the vehicle under NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the failure occurred 72 miles after the recall was repaired. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle made an abnormal popping sound, and smoke filled the cabin. No warning light was illuminated. The contact's daughter pulled over and safely exited the vehicle. The contact's daughter noticed a small flame coming from under the hood, which spread and engulfed the vehicle. There were no injuries sustained. The fire department arrived on the scene and extinguished the fire. A fire department report was filed. The vehicle was towed to the tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 177,407. 

FIRSTOF ALL I WAS NEVER NOTIFIED ABOUT THE RECALLS WHICH NEED TO BE COMPLETED. WHILE I WAS DRIVING ON A HIGHWAY THE ENGINE BLEW UP AND CAR BROKE DOWN. THERE IS A HOLE IN THE ENGINE, I TOWED THE CAR TO A MECHANIC WHO TOLD ME THAT THE ISSUE WITH THE ENGINE OCCURED BECAUSE THE RECALL WAS NOT COMPLETED. I TOWED THE CAR TO HYUNDAI IN PARAMUS WHERE I BOUGHT THE CAR. THIS DEALER DOES NOT WANT TO FIX MY CAR CLAIMING I NEED TO PAY A DIAGNOSTIC FEE OF $800. I ADVISED THEM THAT I SHOULD NOT BE RESPONSIBE FOR THIS FEE AS THE ENGINE FAILED DUE TO MANUFACURER ISSUE. THEY HAVE MY CAR FOR 2 WEEKS NOW AND EVERYTIME I CALL THEY ASK FOR MONEY AND HANG UP THE PHONE. RECALLS SHOULD BE FOR FREE, ITS THE LAW.

I recently had a car accident, which has made dealing with my car issues even more stressful. On April 23rd, I went for a recall appointment at Kerry Hyundai in Florence. While the anti-rust recall was covered, the mechanic informed me that the remedy for my specific issue wasn't available. This was surprising, as I received a letter stating that the remedy for my Tucson, identified by its VIN, was available as of April 3, 2024. This seems like clear negligence, and I need assistance from www.safercar.gov. Here is the message I sent and the responses from the Kerry representative. Unfortunately, I can't attach the screenshot. **Recall Notice:** - Date: 2024-04-03 - Manufacturer recall issued - NHTSA: #23V651000 - Recall: #251 ABS FUSE REPLACEMENT (VARIOUS MODELS) - Status: Remedy Available I urgently need an appointment before 9 am at the soonest available time for my 2013 Tucson recall. Despite my visit for another recall and this recall on April 23rd, the agent's responses were n...

The contact owns a 2013 Hyundai Tucson. The contact stated that the vehicle was taken to the dealer, where it was serviced under Technical Service Bulletin: 22-01-028H-1. The contact stated while driving 50 MPH the following day, the vehicle stalled. The check engine warning light was illuminated. The contact stated that the failure was scary for the contact and her minor child who was a passenger in the vehicle. The vehicle was towed to the dealer, where it was diagnosed with the knock sensor failure. The contact was informed that the knock sensor needed to be replaced. The vehicle was repaired under approval from the Manufacturer. The contact stated while driving at an undisclosed speed four days later, the failure recurred. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the software update on older Hyundai vehicles was causing the engine failure. The vehicle...

The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to an independent mechanic, who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 156,000.