2017 Ford Flex Complaints

The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the rearview camera displayed a blank image while in reverse(R). In addition, the contact stated that the driver’s side B-pillar trim had become loose and could potentially detach from the vehicle. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 190,000.

The contact owns a 2017 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a distorted image. No warning light was illuminated. The dealer was contacted and confirmed that parts were unavailable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera intermittently displayed a distorted or blank image. The failure mileage was unavailable.

The contact owns a 2017 Ford Flex. The contact stated while driving at an undisclosed speed, the driver's side B-Pillar Applique Trim detached and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and the contact was informed that the parts were unavailable. The contact received a recall notification, NHTSA Campaign Number: 25V732000 (Structure) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

I am submitting this complaint to report a serious and potentially dangerous safety defect involving the internal water pump design in the 3.5L Duratec V6 engine used in my 2017 Ford Flex. The water pump in this engine is mounted internally behind the timing chain cover. When the pump fails, coolant is not externally visible but instead leaks directly into the engine oil. This design prevents early detection and warning, leading to rapid and catastrophic engine failure without adequate notice to the driver. In my case, the water pump failed suddenly, allowing coolant to contaminate the engine oil. This resulted in total engine failure and immediate loss of vehicle operability.