2011 Ford Flex Complaints

Electric Power Steering lights up and steering wheel locks up, can hardly make it move at it. We turn the car off and turn it back on. Sometimes the power steering returns, sometimes it doesn't and we can't drive the car. We called the dealer after this happened and they said it was an ECOBOOST Flex and wasn't included in the Safety Recall 15S18 National Highway Traffic Safety Administration (.gov) Jul 1, 2015 — If any "loss of steering assist" DTCs are present, replace the power steering gear assembly. It seems that this is the exact problem as noted in the recall but Ford dealership will not fix it for free. Ford gave me a PDF that explains they are not responsible for this safety issue and cannot provide free repairs because my car is OVER 150,000 miles. My car now has 200,000 miles and I have had the car serviced at this same dealer for oil changes/tire rotation and they never told me about this recall. The purpose of this repair is to update the PSCM to prevent loss of steering...

The contact owns a 2011 Ford Flex. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Steering Control Module (PSCM). The vehicle was repaired, but the failure reoccurred 4-months later. The vehicle was taken to the dealer and was diagnosed with Power Steering Control Module failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 118,000.

This accident didn’t involve myself. It involved my father who borrowed my 2011 Ford Flex for the evening. This was a one vehicle accident. It is unknown what happened to cause him to Swerve and hit a hit. The air bags didn’t deploy in the Vehicle. My father was wearing his seatbelt. An electric fire started and the car burnt along with my father he wasn’t able to be pulled from the vehicle before it caught fire. According to the witnesses, the airbags did not go off. My father had blunt trauma to the chest and to his frontal lobe and broken ribs. In addition to lots of other injuries that would’ve been avoided if the airbags would have went off. My father could’ve been alive if the airbags went off. But instead, he is dead. The pain and suffering and Trauma that I live through every day of my life of missing my father has been unbearable this past year. I 100% believe the fire started from the air bags not going off and it was faulty wiring in this vehicle. I believe this whole Hearte...

Loss of power steering driving down interstate. Service power steering and service advance Trac lights came on. Had to call for tow

The contact owns a 2011 Ford Flex. The contact stated that while driving at various speeds, the vehicle stalled and lost motive power. The contact coasted to the side of the roadway and had the vehicle towed. The failure occurred intermittently. The contact would make several attempts to start the vehicle to regain normal functionality; however, the failure would recur within several hours or several days. The contact stated while driving at approximately 25 MPH in a School Zone from a stop, the vehicle lost power steering functionality. The vehicle was towed to the residence. The contact stated that the traction control, engine, battery, and ABS warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering box had failed and needed to be replaced. The mechanic had not repaired the vehicle. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the VIN was not included in a recall. The v...