2017 Ford F-450 Complaints

The contact owns a 2017 Ford F-450. The contact stated while driving at various speeds, the tailgate fell independently causing damage to the trim of the tailgate. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed however, the mechanic found nothing that needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V864000 (Latches/Locks/Linkages). The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 128,000.

TL* THE CONTACT OWNS A 2017 FORD F-450. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A LOUD CRUNCHING SOUND AND BECAME AWARE THAT THE TAILGATE HAD FALLEN ONTO THE TRAILER. THE VEHICLE WAS TAKEN TO SHAWNEE MISSION FORD (11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203) WHERE THEY INFORMED THE CONTACT THAT A PREVIOUS RECALL REPAIR WAS PERFORMED CORRECTLY. THE VEHICLE WAS THEN TAKEN TO THOROUGHBRED FORD (8501 N. BOARDWALK AVE, KANSAS CITY, MO 64154) WHERE THE CONTACT WAS INFORMED THAT THE DENT WAS BEING REPAIRED AND THE PART WAS BEING REPAINTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT A CLAIM NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

TAILGATE TO TRUCK HAS OPENED 3 TIMES WHILE DRIVING BETWEEN SEPTEMBER AND NOVEMBER 2019. I AM NOT SURE AT THE EXACT TIME AND CONDITIONS THAT THE TAILGATE OPENED BUT WEATHER WAS RAINING MID-DAY ON TWO OF THE OCCASIONS, THE THIRD WAS EARLY MORNING. ONE OF THE TIMES THE TAILGATE OPENED WAS WHILE TOWING A CARGO TRAILER WHICH RESULTED IN DAMAGE TO THE TOP OF THE TAILGATE AS IT FELL ON THE TRAILER TONGUE JACK HANDLE. AS A NEWLY RETIRED NAVY PILOT I 'PRE-FLIGHT' MY TRUCK AND TRAILER BEFORE EVERY DRIVE CHECKING SAFETY CHAINS, LOCKS, TIRES AND LIGHTS.

WAS PASSING BY THE TRUCK THE ALARM WAS GOING OFF, UPON OPENING THE DOOR THERE WAS WATER POURING OUT OF THE DOOR, THEN I NOTICED THE FRONT DASH WAS SOAKING WET. THE CONSOLE HAD SEVERAL INCHES OF WATER IN IT. THE TRUCK WAS FLATBEDDED TO COLUMBIA FORD, FOUND SUNROOF WAS INSTALLED IMPROPERLY FROM FORD FACTORY. TRUCK HAS 2" OF WATER IN CONSOLE, DRIPPING FROM HEADLINER AND SWITCHES, AND FLOOR. SEATS ARE SOAKED. THE TRUCK IS CURRENTLY AT FORD DEALERSHIP THEY ARE TELLING ME THEY CANNOT REMOVE THE SEATS OR THE FLOOR MATS BECAUSE FORD WILL NOT REIMBURSE THEM TO DO THE JOB. NOW MY TRUCK HAS BEEN EXPOSED TO MAJOR WATER FOR 10 DAYS AND IS STILL NOT BEING FIXED. NO ONE IS TOUCHING THE WATER THAT REMAINS IN THE CONSOLE, FLOOR OR SEATS. FORD HAS BEEN CONTACTED DIRECTLY AND THEY HAVE DENIED REPLACEMENT OF THIS VEHICLE. THIS TRUCK ONLY HAS 23,000 MILES ON IT AND WAS IN EXTREMELY GOOD CONDLITION PRIOR TO THIS HAPPENING. WE HAVE BEEN GOING TO THE DEALERSHIP EVERYDAY TO SEE IF THIS TRUCK IS DRYING OUT....

TL* THE CONTACT OWNS A 2017 FORD F-450. WHILE DRIVING 10 MPH AND HAULING A TRAILER, THE CONTACT ATTEMPTED TO MAKE A HARD RIGHT TURN WHEN, WITHOUT WARNING, THE TAILGATE DISENGAGED AND FELL TO THE GROUND. THE TAILGATE WAS DESTROYED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,700.