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Steering, suspension
12/31/2024
Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.
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Suspension
01/09/2025
The contact owns a 2024 Ford Explorer. The contact stated while parked upon inspecting the vehicle, he noticed the driver's side and passenger side struts failed. The vehicle was taken to a dealer where it was diagnosed that both front struts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and offered no assistance. The approximate failure mileage was 11,103.
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Steering, suspension
12/12/2024
The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600.
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Unknown Or Other
12/06/2024
Inner fender liners are getting rubbed through by the tires creating large holes and exposing wiring harnesses and other components to the tire/wheel well area. We have seen this on about 5-6 of these same vehicles now.
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Visibility/wiper
08/18/2024
There is a distortion in the front windshield affecting my ability to see the front right corner of my vehicle. I was leaving a restaurant in the dark and the distortion affected the headlights to the point it didn’t appear there were any on the right side of the vehicle. In daylight, that area of the windshield is so distorted I’ve missed vehicles coming from the right and developed it migraines while driving. The defect was reported to the dealership and they reported it to the manufacturer in August, they have been going back and forth since, most recently being denied due to ‘orange peel’. There is not damage to any of the paint, nor has the vehicle been through a car wash or any paint repairs (trim as been replaced by the dealership). The salesman and a number of service techs are able to confirm the distortion is visible to the center of the windshield. The manufacturer has been requested to check it in person but has not followed through. I am hoping to get a windshield repair s...
