-
Structure
10/15/2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had become loose. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
-
Electrical System, structure
04/21/2026
While driving at highway speeds on the interstate, the B-pillar exterior trim suddenly detached from the vehicle. The trim remained tethered only by the keypad wiring, causing it to flail in the wind and create an immediate road hazard. Simultaneously, the vehicle’s instrument cluster triggered a "Liftgate Open" warning, despite the liftgate being secure. I was forced to make an emergency pull-over onto the shoulder of the interstate—a dangerous situation—to prevent the trim from completely detaching and striking other vehicles. Upon reaching my destination, the vehicle suffered a significant electrical short. The interior lights remained on indefinitely due to the false "liftgate open" sensor reading, and the door keypad became completely inoperable. To prevent a total battery drain and potential fire risk from the short, I had to manually disconnect the battery. The dealership confirmed the failure but stated that current B-pillar recalls (such as Recall 25S53) currently only apply t...
-
Suspension
01/11/2026
See attached document for complaint.
-
Steering, wheels, service Brakes
04/15/2026
Brakes, rotors, tires and now steering column and starting gear is needing replaced after recall of rear toe link in 2019 ford explorer
-
Seats
04/14/2026
The massage seat on the driver and passenger front seats malfunctioned. The drivers seat massage pillows stayed inflated on the seat and backrest. Driving to work this morning the massage pillow on the drivers seat popped. This was a very loud almost gunshot type of sound which caused me to swerve my vehicle and almost create an accident. This is due to the massage seat malfunctioning. Ford Motor corp is aware of the issue with the seats and have issued a Technical Service Bulletin but no recall. This is a serious safety issue as this could have caused a major accident while operating the vehicle. Ford Motor Corp refuses to fix the issue with my vehicle as it is no longer covered by my warranty.
