2011 Ford Escape Complaints

The contact owns a 2011 Ford Escape. The contact stated that upon starting the vehicle, the steering wheel failed to operate as intended. There was no warning light illuminated. The contact stated that the steering wheel was extremely tight, and excessive force was needed to steer the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with a defective steering column that needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) and associated the failure with the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

My power steering has failed five times in the last year. Yes, my vehicle is available for inspection. The power steering went out on me while I was driving, making it very hard to turn my steering wheel. Took it to a Ford dealer last year. They said they couldn't find anything wrong with it. It is very unpredictable when this will happen. It doesn't happen every time I drive it. Don't feel very safe driving!

i have a cliking nose in my steering wheel when i am driving

My young daughter lost control of our 2011 FORD HYBRID ESCAPE vehicle with 94770 miles after starting the vehicle on moving off. She crashed into the sidewalk to avoid hitting pedestrians. ALL ELECTRIC POWER STEERING ASSISTANCE was lost. Car was taken to AutoNation Ford, St Petersburg, FL. Service personnel stated and provided documentation showing that there was no recall for my daughter's vehicle VIN. However, there were recalls for this similar problem on other Ford vehicles and FORD HYBRID ESCAPE vehicles like hers. Please see attachment. FORD SAYS THIS 2011 VEHICLE IS NOT A PART OF THE RECALL FOR THIS DANGEROUS HAZARD AND REFUSES TO FIX THE PROBLEM

The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the steering wheel intermittently failed to turn in the intended direction. There was no warning light illuminated. The contact stated that while driving 50 MPH, the power steering assist failed to operate as needed. The steering wheel became extremely tight, and excessive force was needed to drive the vehicle while avoiding crashing into another vehicle. The contact called three dealers and was informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact ordered a power steering torque rotation sensor and planned for an independent mechanic to repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 45,000.