2019 Ford Escape Complaints

Our 2019 Ford Escape began shaking upon starting the vehicle. We took it in for diagnostics to the Ford Dealership. This car has less than 40k miles on it after 7 years of ownership. We were told we would need to completely replace the engine due to a coolant leak. Upon further research, a recall for our exact make and model was identified that described the exact same issue that was identified by Ford. For some reason, our VIN was NOT eligible for the OASIS program that was offered to other FORD owners with the EXACT same problem. The dealership has not been helpful at all in putting me in contact with a Ford Representative that can tell me WHY my particular vehicle did not qualify for the assistance program. After contacting Ford corporate (or tried several times to get someone on the phone instead of a automatic prompt system) I was told that they would send my complaint to the Auto Safety Office BUT they could NOT guarantee I would receive a call back. NOW, the Ford dealer...

Was driving and a loud pop happened when pulling onto the hwy and lost power. Immediately pulled into parking lot and tried to restart but would not start. My son came over that evening and towed back to my house and the discovered the oil pan was cracked along with block and piston shattered. There are parts inside the oil pan. This has not been inspected by a dealer or service center. No warning or check engine lights came on indicating a problem. My build date is June of 2019 and the tsb is for May of 2019, indicating that this engine still had a coolant problem as there was no coolant left and had all came out in the pan with the oil. I am asking for assistance in getting this covered . Please let me know what steps can be taken. Thanks

Defect in engine block causing coolant intrusion.

Ford only showed one code P0403 tuneup with a written statement I asked for wanting 15k for a new engine and verbal;y stating I need a whole new engine. The 2019 Ford escape began to smoke heavily while driving. I put over had the car towed to Ford dealer in sandy springs. As Ford is stating that this car needs a new engine the old recall existed from years ago has expired on the VIN number 2022. Just because I made a purchase from 2024 doesn't mean the the issues have been resolved and you should be aware and know about the mechanical issues and list them remained as a recall. The 2020 model also shows major concerns in fact from 2012 to 2020 models Ford escape complaints are listed on your website repetitive recall mechanical issues unfixed or part not available should be all listed as a recalls safety of drivers. Some referred to as problematics when driving but other diagnostics showed engine transmission, now showing on Ford website is Block heater element replacement, Powertrain...

The backup camera in my vehicle has failed repeatedly since I first purchased my vehicle in February 2020. I have had 2 very near miss car accidents because the backup camera went blank while driving and following directions. The backup camera also retains the backup image on the camera after shifting gears from reverse to drive. This defect has been well documented with Murphy Ford dealership in Chester, PA where I purchased the vehicle and also Chapman Ford dealership where I have had the vehicle serviced multiple times. Both dealerships told me the problem was a software problem that was not covered under warranty and the fix was over $600. One of the times I went to Murphy Ford, they said they could not replicate the problem, so the time I was almost in an accident, I took the vehicle directly to their dealership when the screen was blank and had pictures taken and insisted the service mechanic witnessed the blank screen. Again, they refused to fix the problem, stating it was...