2011 Ford Escape Complaints

Power steering went out all of a sudden

The contact had performed service on the 2011 Ford Escape. The contact stated that the owner had experienced unintended loss of power steering functionality, making the steering wheel difficult to turn in either direction. The failure was intermittent. During the failure, the check engine warning light illuminated. Additionally, while the vehicle was idling, the steering wheel was turning from right to left independently. While servicing the vehicle, the DTC: B2278 was displayed. The contact was informed that the steering torque sensor needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failures. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (STEERING). The failure mileage was 199,003.

Torque sensor. No warning. Has not been looked at by a mechanic. Was working fine when I parked it. Came back out and it was steering funny and making a grinding sound

Component: Driver-side door latch and lock assembly. The driver-side door latch appears to have failed, preventing the door from opening from both the inside and outside and creating an occupant entrapment risk. The failure is fully reproducible and ongoing. The condition first occurred without any prior warning signs, messages, or symptoms and has persisted for more than a day without resolving. Although the vehicle responds to unlock commands from the key fob, keypad, and interior door controls with normal audible confirmation, the driver door frequently remains unable to open. Failure behavior includes: •The driver door cannot be opened from inside the vehicle, preventing occupant exit. •The door also cannot be opened from the outside during these events. •An occupant became trapped inside and had to crawl across the vehicle and exit through the passenger side. •The vertical lock indicator moves between locked and unlocked positions, but the latch does not release. •The electron...

I purchased this vehicle on 10/16/25 through Affordable Auto Sales 692 Pleasant St Fall River Ma as it is a buy here pay here. It had 97,626 miles on it day of purchase. I noticed trouble with power steering as it is electric and kept locking up and asked several times to fix it. It didn't get repaired until the week before Christmas. On 1-10-26, took it for first oil change and it had 100,837 miles in total I put 3,211 miles on it. The mechanic called me into the garage and showed me 3 things that were critically wrong with the vehicle. It had severe rot in front and rear, mostly rear, the transmission had a significant leak, and the power steering was still not properly fixed. The mechanic informed me that the dealership had not done their safety inspection and this was deemed an unsafe vehicle and I should not be driving it. I brought it to the attention of Affordable Auto sales and they are accusing me of the damage. The owner Lucy Sousa also changed the mileage on the paperwo...