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Air Bags
07/13/2017
BRANDON, THE SERVICE ADVISOR AT SUBARU OF SANTA CRUZ, ATTENDED TO MY SERVICE AND REPAIR NEEDS I HAD IN JULY OF 2017, HOWEVER NOT THE AIRBAG RECALL. WHEN I ENTERED THE SERVICE AREA I WENT OVER MY CONCERNS WITH THE VEHICLE AND WHAT SERVICES I NEEDED. I ALSO ASKED BRANDON TO LOOK UP AND TAKE CARE OF THE AIRBAG RECALL FOR THE VEHICLE. HE SAID THAT HE WOULD CHECK THAT OUT FOR ME. I LEFT THE VEHICLE FOR A FEW DAYS AND CAME BACK TO PICK IT UP. I FIGURED AIRBAG RECALLS ARE TOP PRIORITIES AT SUBARU AND THAT EVERYTHING WAS REMEDIED. AFTER LEAVING THE DEALER I TOOK A CLOSER LOOK AT THE 5 PAGES OF CRYPTIC PAPERWORK THAT BRANDON HAD HANDED ME AND FOUND NO MENTION OF THE RECALL REPAIR. 16 PEOPLE HAVE DIED AS A RESULT OF THIS DEFECT AS OF 3/17. I AM COMPLAING THAT THIS OVERSIGHT BY SUBARU OF SANTA CRUZ, HAVING MY VEHICLE IN THEIR POSSESION AND NOT TAKING CARE OF THE SAFETY ISSUE IS UNACCEPTABLE.
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Air Bags
03/13/2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V016000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE REMEDY PART WOULD BE AVAILABLE IN JANUARY OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
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Air Bags
01/12/2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V016000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
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Air Bags
08/11/2017
TAKATA RECALL, I WAS INFORMED VIA MAIL THAT THERE IS CURRENTLY A RECALL ON CERTAIN SUBARU MODEL AIRBAGS AND THAT MY CAR IS AFFECTED.
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Air Bags
07/31/2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 60 MPH, THE VEHICLE IN FRONT REAR-ENDED THE VEHICLE AHEAD OF IT AND CAUSED THE CONTACT'S VEHICLE TO REAR END THE VEHICLE. THE CONTACT STATED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. THE CONTACT STATED THAT HE DID NOT RECEIVE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V359000 (AIR BAGS). PARTS DISTRIBUTION DISCONNECT.
