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Engine And Engine Cooling
06/10/2003
CONSUMER WAS DRIVING A LONG DISTANCE, AND IT BEGUN TO THROW OIL, OIL WAS COMING FROM THE BACK OF THE VEHICLE. DEALER TOLD CONSUMER THAT THIS WAS NOT UNUSAL BECAUSE THE AUTO HAS TO BE BLOWN OUT.*AK
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Power Train
08/18/2001
THIS IS A FOLLOW UP FOR NHTSA ODI NUMBER: 768872. AFTER THE FAILURE OCCURED I CONTACTED THE CAR DEALER, THEY SAID THAT PARTS AND REPAIRS WERE ONLY COVERED FOR ONE YEAR/UNLIMITED MILEAGE AND I WOULD HAVE TO PAY FOR THE REPAIR. I CONTACTED SUBARU AMERICA(CASE # 440952) BEFORE TAKING THE CAR TO THE DEALER AND INFORMED THEM THAT THIS REPLACEMENT WOULD BE THE 3RD RIGHT REAR WHEEL BEARING IN THE CAR. WHEN I GOT TO THE DEALER, THEY EXAMINED THE BEARING. THE SERVICE MANAGER TOLD ME SUBARU HAD CONTACTED THE DEALERSHIP AND HAD THEM CHECK THE PART NUMBER OF THE FAILED BEARING. THE NUMBER MATCHED THE NUMBER SUBARU HAD GIVEN HIM TO CHECK FOR, THE BEARING WAS REPLACED WITH A NEW PART NUMBER FREE A CHARGE. AFTER THE CAR WAS REPAIRED I CALLED SUBARU AMERICA TO INQUIRE ABOUT THE ORIGINAL PART THAT FAILED TO SEE IF I COULD RE-COUP THE COST OF THE 1ST REPLACEMENT($316.000). THEY WOULDN'T ADMIT THAT THERE WAS A PROBLEM AND SAID THAT THE DEALER CHANGED THE PART BECAUSE I PROBABLY WAS A GOOD CUSTO...
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Power Train
08/18/2001
THE CAR WAS PURCHASED AS A NEW VEHICLE. THE ORIGINAL RIGHT REAR BEARING FAILED IN AUGUST OF LAST YEAR AND WAS REPLACED. IN SEPTEMBER OF THIS YEAR THE RIGHT REAR WHEEL STARTED MAKING A NOISE AGAIN. I HAD AN INDEPENDENT SUBARU DEALER CONFIRM THAT THE RIGHT REAR WHEEL BEARING HAD FAILED AGAIN. WHEN THIS IS REPLACED THIS WILL BE THE THIRD RIGHT WHEEL BEARING. CAR HISTORY: AFTER OWNING THE NEW CAR FOR 4 MONTHS THE RIGHT SIDE OF THE WINDSHIELD DEVELOPED A CRACK. THE DEALER TRIED TO TELL ME THE WINDSHIELD CRACKED BECAUSE OF A STONE. I SHOWED HIM THAT THE CRACK STARTED BY THE RIGHT WINDSHIELD PILLAR. IT WAS REPAIRED FOR FREE. I WENT IN FOR ROUTINE BRAKE SERVICE AND ONE OF THE MECHANICS ASKED ME IF THE CAR WAS IN AN ACCIDENT BECAUSE THE FRONT RIGHT BRAKE CALIPER WAS A MITSUBISHI CALIPER AND NOT A SUBARU CALIPER. WHEN I BROUGHT THIS TO THE SERVICE MANAGERS ATTENTION HE STATED THE JAPANESE MANUFACTURERS SOMETIME CROSS-USE COMPATIBLE PARTS IN DIFFERENT MAKES OF CARS. I AM NOT SURE THIS...
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Suspension
06/10/2002
THIS IS THE SECOND TIME THE REAR BEARINGS HAVE GONE OUT ON THIS CAR (PREVIOUS OWNER HAD REPLACED. SO FAR, THE DEALER HAS BEEN GREAT. HOWEVER, THE FRONT BEARINGS ARE STARTING TO GO OUT (AT 38,900K) AND I AM NOT SURE IF THE DEALER IS STILL GOING TO BE AS GOOD- THEY CLAIM THAT THEY NEED TO TALK TO THE MANUFACTURER. I WILL BE CONTACTING SUBARU IN THE MEANTIME. I HAVE DONE RESEARCH ON THIS CAR, AND THIS IS NOT AN ISOLATED PROBLEM- BUT SEEMS TO HAVE HAPPENED WITH A HANDFUL OF PEOPLE. SEE HTTP://WWW.RANMA.COM/%EHARLOCK/SUBARU/WHEELBEARING.HTML- ALSO THERE IS A YAHOO GROUP DEVOTED TO SUBARU OUTBACK SPORTS WITH MANY POSTING ABOUT BAD BEARINGS. THANKS FOR YOU PROMPT ATTENTION TO THIS MATTER.*AK
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Suspension
04/09/2002
I CONTACTED MANUFACTURER SUBARU OF AMERICA (SOA) REGARDING MY ISSUES. THEY (SOA) ACKNOWLEDGED THEY ARE HAVING PROBLEMS WITH THE BEARINGS, BUT COULD NOT GUARANTYME ANY ASSISTANCE.*AK
