2013 Ram 3500 Complaints

The contact owns a 2013 Ram 3500. The contact stated that the tailgate would fall open unintendedly while driving and the tailgate would fail to close securely after several attempts. The contact stated that the failure occurred several times. The vehicle was taken to the dealer, where the tailgate was replaced under NHTSA Campaign Number: 19V347000 (Latches/Locks/Linkages); however, the failure reoccurred while the contact was attempting to drive off the dealer's parking lot. The vehicle remained at the dealer. The contact stated that the following day, the dealer was able to close the tailgate securely; however, the failure persisted while driving. The dealer notified the manufacturer of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 4,000.

Took truck to Mac Haik here in Houston to perform the recall.The jam nut on drag link was welded,which was not a fix.Went back after being told truck can't be aligned with the drag link being welded.Was told I'd have to pay out of pocket for the weld to be cut,which sense have led to other issues with the front suspension. Attached is docs concerning this matter .....I been having a open claim with Dodge Chrysler and Jeep for over 2 years.Is there any remedy for such a problem?

The contact owns a 2013 Ram 3500. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 15V541000 (Steering); the contact stated that after the repair while driving at an undisclosed speed, the vehicle experienced the death wobble. The contact stated that the track bar was recently replaced; however, the failure persisted. The contact stated that excessive force was needed to maneuver the vehicle. The contact inspected the vehicle and became aware of holes in the steering bracket. The contact called the dealer and attempted to purchase the brackets however, the contact was unsuccessful in retrieving the repair parts. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The approximate failure mileage was 149,000.

Driving the Ram on the expressway, my son in law went from 70 miles per hour ( 30 lbs of boost) to 45 miles per hour (10 LBS of boost). So thankful it did not cause a rear end accident. Taking it in to the dealership to get fixed they said it was the turbocharger actuator then gave me the price.$11,314.32. I have a trucking company so I bought the part for $1409.71 and my diesel mechanic did the repairs for a fraction of the cost. Then I get a letter in the mail from FCA US LLC Customer Center Reimbursement, for this same problem BUT on my 2015 Ram 3C63R3EL4FG523122. My issue is this it's the same part, for the 2013 and 2015 Ram Pickup truck 3500. It should have been a recall not an extended warranty for all the vehicle years that this part is in their trucks . Someone is going to get hurt. The Customer Center declined the reimbursement and to even discuss the situation they hung up on me for the representative told me I was wasting his time and he had other calls to take.

The contact owns a 2013 Ram 3500. The contact received notification of NHTSA Campaign Number: 17V821000 (Power Train). The contact took the vehicle to the dealer and was informed that the vehicle was inspected and repaired. Years later, the contact stated that upon shifting the gear lever to DRIVE, the shifter moved to LOW and remained stuck in the LOW gear. After multiple attempts, the contact was able to shift the vehicle into PARK; however, the transmission remained in NEUTRAL. The contact was forced to keep his foot on the brake pedal to prevent the vehicle from moving forward. The contact was eventually able to correct the failure; however, no warning lights were illuminated on the instrument panel. The manufacturer was notified of the failure and informed him that the vehicle was no longer under the recall. The vehicle had was not repaired. The failure mileage was approximately 50,000.