-
Wheels
03/08/2021
ON THE MORNING OF MARCH 8TH, MY VEHICLE WAS SITTING IN MY DRIVEWAY AND I STARTED IT. I RECEIVED A LOW TIRE PRESSURE WARNING FROM THE FRONT LEFT TIRE. I ADDED AIR FOR SEVERAL DAYS AND THEN ON MARCH 13TH TOOK THE VEHICLE TO A LOCAL AMERICAS TIRES FOR REPAIR. THE SHOP TOLD ME THE TIRE WAS FINE, THE RIM HAD DEVELOPED A HAIRLINE CRACK. I TOOK THE VEHICLE TO MERCEDES BENZ AND WITHOUT EVEN LOOKING AT THE RIM, THEY SAID THIS WAS NOT A DEFECT, BUT THAT I MUST HAVE DAMAGED THE RIM AND ALTHOUGH THE VEHICLE IS UNDER WARRANTY, THEY WOULD NOT REPAIR IT. I CAN FIND MANY CASES OF THIS ON LINE, AND THE SHOP TOLD ME "THIS IS COMMON WITH MERCEDES".
-
Service Brakes
07/09/2020
BRAKES FAILED WITH NO PRIOR WARNING WHILE DRIVING AT RATED SPEED LIMIT OF 55 MPH AND TRYING TO SLOW DOWN THE CAR TO MAKE A RIGHT TURN. NO BRAKE RESPONSE AND BARELY MISSED WRAPPING THE CAR TO THE POWER LINE LOCATED ON ROUTE 62 AND BATEMAN ROAD IN BARRINGTON IL 60010
-
Engine
04/01/2020
2018 MERCEDES BENZ S CLASS. CONSUMER WRITES IN REGARDS TO REWORK ENGINE OIL PLUGS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
-
Engine
08/15/2019
TL* THE CONSUMER OWNED A 2018 MERCEDES-BENZ S560. AFTER DRIVING THE VEHICLE FOR APPROXIMATELY THREE MINUTES, THE CONTACT PARKED THE VEHICLE. THE CONSUMER WAS ALERTED BY SOMEONE THAT THERE WAS SMOKE UNDER THE HOOD OF THE VEHICLE. WITHIN THIRTY SECONDS TO A MINUTE, THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. THE ENGINE COMPARTMENT AND VEHICLE WERE DESTROYED. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF CALDWELL (1220 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) TO BE INSPECTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. *LN*JB *AS
-
Visibility/wiper
01/04/2019
TL* THE CONTACT DROVE A 2018 MERCEDES-BENZ S560 COMPANY VEHICLE. ON SEVERAL OCCASIONS, WHILE DRIVING, A SMALL ROCK STRUCK AND CRACKED THE WINDSHIELD. THE CRACK QUICKLY SPREAD ACROSS THE ENTIRE WINDSHIELD. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES AND THE WINDSHIELD WAS REPLACED EACH TIME AT JOHN SISSON MOTORS MERCEDES-BENZ (480 WASHINGTON RD, WASHINGTON, PA 15301, (724) 367-4013). THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 190703000028. THE APPROXIMATE FAILURE MILEAGE WAS 21,436.
