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Engine
01/13/2017
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ S550. WHILE AT A STOP LIGHT, THE VEHICLE SHUT DOWN AND LOST ALL POWER. THE VEHICLE RESTARTED AND WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE CONTACT CALLED THE DEALER AND WAS ADVISED TO TOW THE VEHICLE TO THE SHOP. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE, BUT KEPT THE VEHICLE FOR FURTHER OBSERVATION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE VIN WAS NOT PROVIDED.
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Unknown Or Other
11/10/2016
TWO DAYS AFTER TAKING CAR INTO SERVICE IT STARTED ON FIRE IN THE ENGINE COMPARTMENT WHILE PARKED. NO INDICATION WHEN DRIVING FOR DAY AND HALF AFTER SERVICE. INSURANCE HAS DECLARED A TOTAL LOSS.
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Unknown Or Other
09/23/2016
TAKATA RECALL- I TOOK MY VEHICLE INTO PARK PLACE MERCEDES ARLINGTON IN DALLAS, TX TO GET A DIAGNOSTIC ON MY COMAND UNIT RADIO. THE CD/DVD PLAYER WOULD READ THE NAME OF THE DISC BUT WOULD NOT PLAY IT. AN ERROR MESSAGE COMES ON THAT SAYS DISC ERROR. I FIGURED SOMETHING ON THE INSIDE MAY BE DIRTY AND JUST NEEDS TO BE CLEAN AS THE DISCS WERE READABLE BY THE COMAND UNIT. THE SERVICE TECH SAID THAT THE WHOLE UNIT NEEDS TO BE REPLACED AND THEY CAN'T REPAIR IT. $1800 FOR THE REPAIR ON THE SAME EXACT UNIT. AN OUTDATED UNIT THAT DOESN'T EVEN HAVE THE NEWEST TECHNOLOGY. I FEEL LIKE MERCEDES VEHICLES ARE TOO EXPENSIVE NOT TO BE ABLE TO REPAIR THEIR PARTS AND HAVING TO REPLACE EVERYTHING. MERCEDES NEEDS TO LOOK INTO THEIR COMAND UNITS AND CONSIDER A RECALL ON THESE RADIOS.
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Unknown Or Other
09/23/2016
TAKATA RECALL-I TOOK MY VEHICLE INTO PARK PLACE MERCEDES OF ARLINGTON IN DALLAS, TX TO GET A DIAGNOSTIC ON WHY MY PANORAMIC SUNROOF WOULD NOT OPEN. I THOUGHT IT COULD BE REPAIRED BUT SERVICE TECH TOLD ME THAT THE WHOLE ROOF WOULD HAVE TO BE REPLACED. I FEEL LIKE THESE CARS ARE TOO EXPENSIVE FOR PARTS NOT TO BE ABLE TO BE REPAIRED AND HAVE TO BE REPLACED. THE SHADE GOES BACK AND FORTH, JUST THE GLASS WON'T OPEN, I DON'T UNDERSTAND WHY THE WHOLE ROOF HAS TO BE REPLACED. IT SOUNDS LIKE AN INTERNAL DEFECT AND I DON'T FEEL LIKE I SHOULD HAVE TO PAY FOR A WHOLE NEW ROOF BECAUSE OF ONE PART OF IT WON'T OPEN UP. MERCEDES NEEDS TO LOOK INTO A RECALL FOR THIS SITUATION ON PANORAMIC ROOFS.
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Power Train
02/28/2016
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ S550. WHILE DRIVING APPROXIMATELY 1 TO 6 MPH, THE TRANSMISSION GEARS MADE A THUMPING SOUND WITHOUT WARNING. THE ISSUE RECURRED NUMEROUS TIMES. THE DEALER DIAGNOSED THAT THE TRANSMISSION HAD TO BE REPLACED. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHERE IT WAS DIAGNOSED THAT THE VALVE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
