2011 Mercedes-benz GL-Class Complaints

Heated seat caught fire while driving

Brought this vehicle into Mercedes-Benz of Peoria, Peoria, IL. for routine maintenance on May 19, 2022. When I returned to pick up vehicle, I was informed of the Do Not Drive recall and was informed I could not drive my car. I was only offered a curtesy car for that night and then had to find my own rental car, which I have done, incurring $7,675.11 in rental charges through August 2022. I have received zero updates from Mercedes as to when they will fix this problem. I have also not received any reimbursement for my rental car expenses.

The contact owns a 2011 Mercedes-Benz GL450. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Malfunction with the air suspension. The vehicle is currently lowered and will not rise which is causing the tires to sit in a bent position and a horrible ride. The tires appear that they will detach from vehicle which is a safety risk for myself and others. After repairs from someone who presented themselves as a certified Mercedes’ mechanic, the issues still exist. The problems first existed about a year and a half ago, about 6 months after purchasing. I am making payments on a vehicle I am unable to safely drive or use for travel with my family. This should be a recall due to several vehicles jus in my area with same issues.

The contact owns a 2011 Mercedes-Benz GL350. The contact stated while driving 20 MPH, the brake pedal was depressed but failed to respond and went all the way to the floorboard. The contact then pumped the brake pedal until the vehicle responded. However, there was 20-foot stopping distance delay. The warning message "Brake Fluid Low" was displayed. The contact veered to the side of the road. The contact then noticed a trail of brake fluid on the ground. The contact was able to refill the brake fluid reservoir. The vehicle was taken to an independent mechanic where the brake fit knots, the brake fitting union, and brake fluid line were repaired. The dealer was not notified of the failure. The contact later received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 129,748.