2026 Mazda CX-5 Complaints

This is a new rebuild of this vehicle with the electronics now being within the screen. Initially had SOS and telematics issues which most of these cars are having. These seem to be fixed after two updates by Mazda. Have continuously been having issues with connectivity with their app and the ability to access my car through the app. Including locking/unlocking the doors, starting the car, having access to info about my car like: mileage and tire pressure etc. Mazda continues to see these cars without proper fixes. I have been thru three updates. And there has been no fix to these issues. I am unable to access alerts or updates regarding the car as well.

SOS sounds at random Telemetry not working comes up at random Touchscreen on infotainment freezes

The windshield of my 2026 Mazda CX-5 suddenly fractured and developed a severe crack without any external road hazard or heavy stone impact. Under micro-photography, the root of the crack presents as a smooth, continuous stress fracture ("white line") with no physical crater or concentric shattering pattern. The authorized Mazda dealer and Safelite AutoGlass provided entirely contradictory diagnostic locations regarding the alleged "impact point," proving the source of the failure is highly ambiguous. On this vehicle, a standard, everyday micro-pit from normal road dust triggered a catastrophic structural fracture across the glass. This is a disproportionate failure indicating excessive internal manufacturing residual stress or structural pressure from the vehicle frame rather than owner wear-and-tear. Furthermore, this severe fracture directly obstructs the driver's forward vision and threatens the calibration and safety functionality of the i-Activesense forward-facing safety camer...

About a week ago, a "telematics error" message displayed, a single red light on the SOS button turned on, and it started beeping loudly. This has repeated multiple times. In this state the vehicle cannot automatically summon emergency help following a crash, and I cannot manually trigger an SOS call. More recently, June 17th, a new symptom has occurred. Vehicle's touchscreen display would not turn on. This display is required to access heating/cooling features including defrost/defog, and is used to show the backup camera. The dealer has informed us that these issues were all caused by a manufacturer-initiated over-the-air software update. We are currently scheduled to have a new software update installed to replace it on June 22nd.

I leased a brand new vehicle on June 8th. On June 12th, I took it to the dealer's service center because of a warning message, accompanied with a loud chime that said: "Emergency Call Unit Malfunction", the SOS red light was also on. I picked the car up today, June 15th. Shortly leaving the dealership, I was driving on the freeway crawling traffic with my husband and 4 year old child in the vehicle. Suddenly, the service/wrench icon started flashing on the dashboard, and the car's engine completely died and stalled while we were moving on the highway. At the exact second the engine died, dash and infotainment screen went completely black, the A/C shut off as well. I instantly lost my speedometer and all safety alerts while stuck in traffic. I was still stepping on my brakes, and turned my hazard lights on so we could pull over to safety. Screens went back on and engine came back on. We were fortunate to be by the nearest exit and took it. The screens went back on, but service light was...