2017 Mazda CX-5 Complaints

The radio is uncontrollable by driver. The radio the self dial from Bluetooth. Even if not connected, the radio surprises this driver by playing the radio unexpectedly at the highest rate. Due to the buttons not working, driver cannot turn down the radio causing safety concerns for being scared and distracted. There are no warnings. Mazda is unwilling to assess without pay.

There is a consistent issue with the “ghost touch“ and the electrical system so when you’re going down the road, the musical will change. The music will blast up or down randomly it’ll get stuck and it’s very distracting. It will hang up on people while you’re having a conversation through the car phone. This was a recall for Mazda 2014 through 2016 and they need to extend it because it was still happening with my 2017. This is my first experience with Mazda and it has not been a good one as far as this goes. I do a lot of driving and phone calls and music are very important and stuff randomly changing or getting stuck while you’re driving and then trying to fix it is very dangerous.

Infotainment system randomly makes its own selections. Turns volume up and down, changes settings, changes stations... etc. Anything that can be controlled on the screen is at risk of being randomly hijacked. Once, my drivers assist volume was unexpectedly turned to full blast and randomly shouted "navigation assistant will be at this volume. " I jumped so badly I actually could have crashed if I hadn't been at a light.

The contact owns a 2017 Mazda CX-5. While driving the vehicle, the engine overheat warning suddenly illuminated on the dashboard cluster panel. The contact pulled over immediately, restarted the engine, and coasted the vehicle to a local, independent mechanic shop. The independent mechanic diagnosed the issue as a blown head gasket. For a secondary inspection, the vehicle was transported to an authorized Mazda dealership. Dealership technicians determined that the engine cylinder was actually cracked and recommended a full engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 92,000.

Last week, the airbag warning light illuminated on my dashboard. Please be aware that this marks the fourth occurrence of this issue. Each time I bring the vehicle to the dealership, they provide a different explanation, and I am required to cover the repair costs. I have been informed that the vehicles were manufactured with a defect, causing the wiring harness to corrode at the junction where the temperature sensor connects to the engine, which measures the coolant temperature. Additionally, on two occasions, I was told that the wire had disconnected from the airbag connector. During my most recent visit to the dealership on 5/21/26, I was informed that an item in my glove compartment had dislodged the wire from the passenger side airbag module. This situation is extremely concerning, as it suggests that the wire can easily fall out or become loose from the airbag, given that there is no barrier between the glove compartment and the airbag. It is important to note that this issue ari...