2018 Mazda CX-5 Complaints

Sunroof blew out while driving down interstate highway. There was no impact that we are aware of, just a complete failure of the sunroof glass. The sunroof was closed, with the shade also closed, so no glass fell down into the vehicle. The glass blew out with a very loud explosion that startled and disoriented all within the vehicle causing us to swerve and look around for what had happened. The glass has been inspected and is being repaired by a local auto glass shop today. No warning lamps or otherwise. I have pictures of the glass if needed.

I received notice from Mazda about a recall on the infotainment system. The notice required me to provide as much proof of claim as possible. I provided proof from the dealership where the system was replaced. I was within filing time guidelines. Mazda administrator sent notice that my claim was denied with no reason as to why. Claim # XXX VIN [XXX] I am requesting the full amount of parts and labor that I spent for the replacement of the infotainment system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

another case of a 2018 cx-5 cracked cylinder head. 70k miles and regularly maintienced. no warning other than oil showing on the ground. took it in to mazda dealership and they came back after looking at it and declared it was a cracked cylinder head priced at 6.8k. after looking it up it appears to be a casting issue that has affected many mazdas but mazda corp. will not take fault.

I am experiencing “ghost touch” from the faulty laminate on the touch screen. Can literally see it degrading. It is a widely known issue and is dangerous cause I’m cruising along at 70 on the highway then all of a sudden my car randomly changes to different screens or changes sound settings. Very distracting and disconcerting. Unbelievable this hasn’t been a recall - government is certainly complicit in this now.

My CX-5 has 86,120 miles. I noticed a burnt oil smell coming into the car and later found oil droplets on my garage floor. I took it in to my neighborhood garage and they found an oil leak coming from the cylinder head. They recommended I take to my Mazda dealer. I had it towed to Pearson Mazda, Richmond,VA. They inspected it and stated I had a cracked cylinder head. I have a 100K extended warranty that will cover most of the cost to repair it. However, I found the Mazda CX-5 2018-2021 models have a cylinder head defect. I found a Mazda Service Alert, #SA-031/21 and on Reddit a Mazda CX-5 owners page that has many stories of the same problem, cracked cylinder head. Some have had Mazda cover the repair cost or given a major discount and provided an extended warranty after repair. I reviewed this with Pearson Mazda and they stated that my car does not fall in the vehicle numbers that they will cover. This is a known issue and they will not acknowledge it for my car. I have contacted Mazd...