2020 Kia Sorento Complaints

The contact called on behalf of his daughter who owns 2020 Kia Sorento. The contact stated that the vehicle was taken to a dealer for a routine oil change when the contact was informed that there was an unknown issue with the vehicle however, the vehicle was not diagnosed or repaired. The vehicle was taken to a different dealer where it was diagnosed that the transmission fluid was leaking and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Driving on highway at 65, traction control light, airbag light, parking light, bcw warning, all came in at the same time. I was able to pull off to the side and re start engine to clear the lights. As soon as I got up to 40 lights one by one flickered on until up to highway speed and then all flickered and dash dings. Two independent shops ran diagnostics and noted that only battery was dead. Replaced battery and the lights came back immediately.

The contact owns a 2020 Kia Sorento. The contact stated that while driving 30 MPH with her daughter and parents in the vehicle, an abnormal squeaking sound was heard emanating from the steering wheel. No warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but the repair was delayed because the manufacturer required information from the dealer, while the dealer claimed to be waiting for a response from the manufacturer. The failure mileage was 19,000.

The vehicle suffered a sudden, severe engine malfunction/misfire while in operation, presenting a serious safety hazard on the road. Following the incident, the vehicle was taken to an authorized dealership service center (Repair Order #XXX), where technicians verbally confirmed that the engine requires a complete replacement due to internal mechanical failure. The catastrophic mechanical failure of the engine directly caused consequential damage to the emissions system, entirely clogging the catalytic converter with unburned fuel/debris. Despite the clear link to the known, systemic defects inherent to the Theta II engine line—which is subject to active federal consent orders, safety recalls, and lifetime warranty extensions—both the dealership and Kia Corporate are refusing to honor the 8-year/80,000-mile Federal Emissions Defect Warranty. The manufacturer is attempting to use the catastrophic failure of their own defective, recalled engine line to evade their legal environmental a...

Engine is burning oil at a significant rate, when I get my oil changed at the dealers recommendation it is extremely low. I have to replace the oil regularly between oil changes, and there is an exhaust smell. Also lagging when I hit the gas.