2023 Jeep Compass Complaints

Steering rack needs to be replaced per dealership. Reported loud clunking noise when turning. Not covered under warranty. Was told it was regular car maintenance. 49k miles with bumper to bumper expired a month before complaint. Have noted in forums multiple complaints for same issue yet jeep refuses to cover.

The heating unit isn’t working. It blows out cold air when on hot and sometimes it switches to different setting for the heating unit.

The car sways back and forth and the steering wheel shakes.

NHTSA Safety Complaint Summary Component: Braking System / Electronic Stability Control / Electrical System Incident Date: November 5, 2025 Vehicle Mileage: 5,207 Description of Defect: While operating the vehicle at highway speeds on the Grand Central Parkway, the vehicle suffered a sudden and complete loss of primary braking function. Simultaneously, the dashboard displayed multiple critical system failures, including: "Service Electronic Stability Control," "Start/Stop Unavailable," "Service Park Brake," and "Dynamic Torque Service Required." The brake pedal became unresponsive/hard, requiring extreme force and distance to bring the vehicle to a stop, nearly resulting in a high-speed collision. This was a non-collision catastrophic mechanical failure of the braking and electronic control modules. Post-Incident History: The vehicle was held by an authorized manufacturer dealership (Hempstead Jeep) for over 60 days. Despite attempted repairs, the vehicle continues to exhibit electri...

I am filing this complaint regarding a deceptive business practice at Haddad Dodge Kia involving the falsification of official vehicle service records and the mishandling of safety-critical repairs. 1. Verification of Safety Defect: In December 2025, a technician at this dealership confirmed a failure in my vehicle's occupant restraint system (seat belts). Parts were ordered under warranty specifically to address this safety risk. 2. Failure to Perform and Misrepresentation: On January 27, 2026, I dropped my vehicle off for the scheduled installation of these safety components. The dealership held my vehicle for 48 hours. During this time, Service Advisor Josh Kortkamp falsely stated via text that the vehicle was "disassembled" and the technician was working on it. Upon my arrival to retrieve the vehicle, I discovered it had never been touched, and my dash cam had been unplugged without my consent. 3. Falsification of Legal Documents (Fraud): After I terminated the service for non-p...