2023 Jeep Compass Complaints

The contact's granddaughter owns a 2023 Jeep Compass. The contact stated that while her granddaughter was driving approximately 65 MPH with her daughter in the vehicle, there was an abnormal fuel odor entering the vehicle. No warning light was illuminated. The contact pulled into an auto shop parking lot. The contact stated that an independent mechanic from the auto shop inspected the vehicle and noticed that a fuel clip was needed. A dealer was contacted. The vehicle was towed to the dealer; however, the contact was waiting to hear from the dealer about a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 30,023.

I am submitting this complaint to report a serious and repeated safety-related electrical failure involving my 2023 Jeep Compass. While driving, the vehicle experienced a sudden and dangerous electrical malfunction. The windshield wipers activated on their own, both digital screens began flashing uncontrollably with warning messages, headlights and dashboard controls turned on and off without driver input. Most critically, the automatic emergency braking system became disabled while the vehicle was in motion. During the first service visit to an authorized Jeep dealership, I was informed that the Body Control Module (BCM) was not responding, and that multiple vehicle systems showed inactive status and communication failures. The dealership stated they could not identify the root cause. Instead of repairing the issue, the system faults and communication errors were cleared/reset, the battery was replaced “as a precaution,” and the vehicle was released without a confirmed repair. The...

1) The Power Take-Off Unit (PTU) in the drivetrain failed suddenly while driving at approximately 60 mph. This is a critical drivetrain component responsible for transferring power. The PTU is currently at the Jeep dealership where the repair order is open, and it is available for inspection upon request. 2) The PTU failure caused the vehicle to lose the ability to operate safely and became inoperable in the middle of travel on the highway. This placed my husband and son at risk of being stranded on the side of the road at highway speeds, vulnerable to collisions, limited ability to maneuver the vehicle, and potential loss of control. It also created risk to other drivers due to sudden deceleration and inability to move the vehicle to safety under its own power. 3) Yes. An independent mechanic first confirmed that the issue was related to the drivetrain. The Jeep dealership later confirmed that the failed component is the Power Take-Off Unit and that it is covered under the powertrain...

While driving 65 miles an hour down the road my vehicle hit a hard stop( felt like I ran into a brick wall) . memo on my car popped up, saying service transmission. Being completely stopped and using the gas, it wraps up to four or five RPMs just to get me rolling. There’s not much power behind the gas pedal. Thankfully, the person behind me did not tail end me when my vehicle hard stopped.

The contact owns a 2023 Jeep Compass. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that the instrument panel was illuminated while attempting to start the vehicle. The vehicle was towed to the dealer, where the contact was informed that the battery had failed and needed to be charged. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,074.