2014 Jeep Compass Complaints

ABS module is faulty causing other issues including problems with electronic stability, no speedometer, no cruise control, no abs brakes. Apparently Jeep is no longer making this part as it has been on backorder for months. I feel it is unsafe as winter weather is nearing and abs brakes would be essential for safe driving. At [XXX] old I feel it is an essential part of safe driving for myself and my wife. I've been communicating with Jeep customer care for several weeks with absolutely no resolve. It appears they are not even producing the part that would seem essential for safe driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost automotive power. Several Unknown warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to a towing issue. In addition, the contact stated that the vehicle was taken to a local independent mechanic, where it was repaired for an electronic throttle body control unit failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.

The contact owns a 2014 Jeep Compass. The contact stated that while entering the vehicle, the driver’s side headrest had deployed from the bottom of the headrest and was partially separated. The contact stated that while driving, the headrest was sticking out and poked her in the back of the neck. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.

The contact owns a 2014 Jeep Compass. The contact stated that the center of the steering wheel was protruding outwards, and while attempting to sound the horn, the horn failed to operate. While entering the vehicle, the headrest on the driver's side was bumped and the headrest deployed. Approximately 2 months later, while entering the vehicle, the passenger’s side headrest deployed without impact. The dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to another facility to replace the air bags; however, the air bags were not replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.

The contact owns a 2014 Jeep Compass. The contact stated while driving 35 MPH, the vehicle stalled, the steering wheel became inoperable, and the RPM went to zero. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle after approximately 15 minutes. The contact stated that the failure had been recurring intermittently. The vehicle was taken to an independent mechanic, where it was test-driven, and the failure was duplicated. The mechanic determined that the failure was related to NHTSA Campaign Number: 13V552000 (Engine). Several dealers and the manufacturer were contacted, and the contact was advised that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 96,000.