2020 Jeep Cherokee Complaints

I went to this dealership today to get my steering column control module reprogrammed. Which includes What the Dealer’s Reprogramming Usually Covers (Standard & Expected) • SCCM (Steering Column Module)programming/configuration — Loads the correct software and vehicle-specific data into the new module.• Steering Angle Sensor (SAS) calibration — Teaches the system the straight-ahead wheel position (critical for fixing hard steering and related codes).• Intelligent Battery Sensor (IBS) relearn — Calibrates the new sensor so the vehicle accurately monitors battery voltage/charging (helps with electrical gremlins and odometer issues). • Instrument cluster synchronization/reset — Clears the blinking odometer light and syncs the cluster with the new module. • Clearing all DTCs and running a full system scan (before/after reports). • Basic test drive/verification to confirm power steering feel, turn signals, and no lights.These are normal “post-repair setup” steps. Labor time is usually...

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was an abnormal sound coming from the vehicle. No warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed with powertrain unit failure. The contact was informed that the powertrain unit needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,173.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the transmission was upshifting roughly while accelerating, causing the vehicle to jerk forward abruptly. The contact stated that while releasing the accelerator pedal, the transmission downshifted roughly. The contact stated that the Service 4WD message was displayed on the instrument panel. The vehicle was taken to an independent mechanic, where it was diagnosed with a power transfer case failure. The contact referenced NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 56,000.

I own a 2020 Jeep Cherokee with approximately 87,000 miles. Approximately one month ago, my "Service 4WD" light illuminated on the dashboard, and I heard a severe grinding noise coming from the drivetrain. A mechanic scanned the vehicle's computer and pulled active diagnostic fault code C14A7-97 (PTU Motor Component or System Operation Obstructed or Blocked). The mechanic cleared the code to test the system, but the C14A7-97 code immediately returned, proving a hard mechanical or electrical failure exists. This vehicle is experiencing the onset of a Power Transfer Unit (PTU) failure. The timing of this active malfunction perfectly coincides with the release of NHTSA Recall 26V290 (FCA Campaign 40D), which was issued just last month for 2020 Cherokees experiencing the identical PTU defect. However, my specific VIN is currently excluded from the recall list. According to the recall documentation, this component defect poses an immediate safety hazard, including a sudden loss of drive...

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train). The contact called several local dealers. The vehicle was towed to an unknown dealer. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The contact had not experienced a failure.