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Engine
07/30/2026
I was driving on the interstate and lost my engine power
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Power Train
08/27/2026
The contact owns a 2020 Jeep Cherokee. The contact received notification for NHTSA Campaign Number: 26V290000 (Power Train); however, the part to complete the recall repair was not yet available. The dealer was contacted and confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
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Power Train, service Brakes
06/29/2026
Vehicle suffered complete failure of the Power Transfer Unit (PTU) / drivetrain system, resulting in vehicle lockup, failure to engage drive gears, and automatic parking brake lockout when placed in PARK. The vehicle experienced its first documented PTU failure and replacement (Part #68333285AE) under warranty at 47,577 miles in November 2022. The PTU failed while we were driving 70 mph plus going down the highway. It sounded like the gas pedal was pushed to the floor even thought it wasn't then numerous dash lights came on and the vehicle came to a stop and wouldn't move. It took almost 2 months to get our vehicle back and that was only after contacting Chrysler customer care to start a care case and try to get parts expedited. The PTU failed again in April 2026. It was sounding like grinding gears when backing up and it was automatically putting the parking brake for no reason on when vehicle was put into park. After being retained by an authorized Chrysler Dodge Jeep Ram franchis...
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Power Train
08/23/2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormally loud sound. No warning lights were illuminated. The failure had occurred at a busy intersection. The contact attempted to shift the gear shifter into park; however, the vehicle rolled backwards. The contact enabled the parking brake. The Police were called to assist with traffic. The vehicle was towed to an independent mechanic, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed of an unrepaired recall. The contact was advised to contact the dealer. The dealer was made aware of the failure. The contact was informed that parts were unavailable. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do...
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Power Train
08/17/2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The message "4WD Service" was displayed on the instrument panel. The vehicle was taken to a dealer and was diagnosed and determined that the power transfer unit motor needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,500.
