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Power Train
12/01/2025
The contact owns a 2018 Jeep Cherokee. The contact stated that upon starting the vehicle, all of the warning indicators on the instrument cluster panel illuminated. Additionally, the contact noted that the parking brake occasionally felt as though it had not engaged, and while driving, the parking brake would disengage on its own. The contact also stated that the vehicle hesitated during acceleration and failed to shift smoothly into the next gear. The contact referenced NHTSA ID Number: 25V011000 (Power Train) to be the cause of the issue however, the VIN was not included in the recall repair. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 99,000.
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Power Train
04/03/2026
PTU failed. Service 4 WD Light is on. Jeep has a recall but my VIN isn't included. It is going to cost over $3000 to get it fixed.
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Unknown Or Other
04/03/2026
I am writing to escalate a safety and reimbursement concern regarding my 2018 Jeep Cherokee, VIN [Your VIN], which is subject to recall 01C / 25V‑011 (Power Transfer Unit Snap Ring Defect). Before the recall remedy was available, my vehicle experienced a sudden loss of drive power, grinding, and jerking, which led to a full transmission replacement. I was stranded on the side of an interstate ramp as a result of this loss of drive power. The PTU was not replaced and remains original. I now intermittently receive a “4WD won’t work” alert 65-80% of vehicle starts. I attempted to schedule my vehicle for the recall repair and spoke in length with the Jeep dealership in [XXX] on 2/23/26. The dealership has informed me that PTU replacement parts are unavailable and could take months to arrive. If the dealership detects a concern during inspection, they will not allow me to keep the vehicle, yet they cannot provide a loaner. This leaves me without transportation for an indefinite period, de...
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Steering
04/01/2024
The steering rack failed about one week after I purchased the vehicle. The dealer replaced the steering rack once, but the same problem happened again about six months later. The vehicle has now been at the dealership for about one year waiting for another replacement steering rack. The dealer informed me the part is unavailable and must be specially manufactured. A loaner vehicle was provided while waiting. This repeated steering system failure is a serious safety concern.
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Electrical System, service Brakes
05/10/2026
while i was driving my vehicle put the parking brake on and then i was unable to get it deactivated at first, after a few seconds i got it and moved forward in traffic. after a few feet the vehicle put the parking brake on and i was unable to move once again. this was in the middle of traffic and i ended up blocking the single lane road. I called a family member who was near by and they came and some how got the parking brake off and drove me and the vehicle home. my safety and everyone one around safety was jeopardized because they had to go into oncoming traffics lane to pass me until i got moving. parking wouldn't engage when we got home and service parking brake light was on.
