2020 Ford Explorer Complaints

  • Unknown Or Other 04/19/2026

    I own a 2020 Ford Explorer Platinum equipped with Adaptive LED Headlamps. The passenger-side low-beam headlamp intermittently failed and would turn off while driving. The vehicle displayed the warning message, **"Check Headlamp System – See Manual."** Initially, the headlamp would occasionally begin working again after restarting the vehicle, but for approximately the past three months, the passenger-side low beam has remained inoperative. The failed component is the passenger-side adaptive headlamp assembly and related headlamp system. The vehicle is available for inspection upon request. This creates a significant safety concern because nighttime visibility is reduced with only one functioning low-beam headlamp. It also makes it more difficult for other drivers to see my vehicle, increasing the risk of a crash, especially on dark roads or during poor weather conditions. The warning message first appeared before the headlamp permanently failed. The problem was intermittent at first...

  • Power Train, visibility, equipment 07/22/2026

    The contact owns a 2020 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V685000 (Equipment), 26V117000 (Visibility), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The contact was concerned that the incomplete recalls presented significant safety risks, specifically because the contact resided in Alaska, where it rained constantly with low temperatures. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

  • Visibility/wiper 07/13/2026

    The front windshield wiper motor on my 2020 Ford Explorer is experiencing severe intermittent failure and physical binding/clunking while in operation, resulting in a total loss of front visibility while driving in rain. This failure matches the exact root cause and symptoms described in Ford Safety Recall 26S14 / NHTSA Campaign 26V117 (intermittent wiper function progressing to complete electrical continuity failure due to internal terminal misalignment). However, Ford claims my specific VIN falls just outside their designated production date window, leaving my vehicle uncovered under the safety recall despite suffering from the identical defect. Although Ford confirmed there is an active Customer Satisfaction Program (CSP) listed for my vehicle's wiper motor, severe supply chain restrictions and dealership backlogs have prevented repairs. Ford has placed a restricted distribution hold on replacement motors, preventing independent shops and local dealers from securing parts, while re...

  • Seats 01/15/2024

    My Ford explorer has a 3rd row headrest stuck in a down position. So, the passengers head will not be supported in a whiplash situation. I have found many complaints on this issue but cant find what should be a very important safety recall.

  • Unknown Or Other 05/21/2026

    States “apply parking break before exiting” recall listed but not available. unable to drive vehicle

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