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Unknown Or Other
07/14/2026
Dealership is not honoring active recalls due to body damage causing car to be deemed total loss by dealership and is in process of being rebuilt
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Visibility/wiper
06/29/2026
The windshield wiper motor failed, causing the windshield wipers to stop operating properly. At the same time, the windshield washer system is unable to spray washer fluid onto the windshield. This significantly reduces visibility during rain and when the windshield becomes dirty, creating a safety hazard. No warning lights were displayed
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Engine
06/18/2026
While driving at highway speed on a 2-lane highway with three children under the age of [XXX] in the vehicle, my 2018 Ford Explorer experienced sudden complete engine failure with no prior warning. No warning lights, no temperature gauge change, no unusual sounds. The vehicle went from operating normally to catastrophic failure instantaneously, forcing me to sharply cross active traffic to exit the roadway. The vehicle came to rest near a train track. The root cause was internal water pump failure. Ford's design places the water pump inside the engine, causing coolant to leak internally with no external indicators and no dashboard warning until catastrophic damage has already occurred. Ford did not install a coolant level sensor in the reservoir, and the only coolant warning available is an overheating alert, which never triggered. I had taken every reasonable precaution. Two thousand miles prior, an oil change showed no coolant contamination. One week prior, I physically checked the...
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Engine And Engine Cooling
05/01/2026
The contact owns a 2018 Ford Explorer. The contact stated that while driving at approximately 30 MPH, the check engine warning light illuminated. The vehicle was driven to the residence and then to an independent mechanic shop, where a full diagnostic inspection was not performed; however, the mechanic suspected that coolant bubbled internally and the contact was informed that the head gasket might need to be replaced. The mechanic was unable to disassemble the engine for further inspection. The vehicle was then taken to a dealer, who diagnosed that the water pump needed to be replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.
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Suspension
04/01/2026
The contact owns a 2018 Ford Explorer. The contact had received notification of NHTSA Campaign Number: 26V101000 (Suspension), and the recall repair was completed. The contact stated that immediately after the recall repair, while driving on several occasions at various speeds, the rear end of the vehicle fishtailed, and the contact lost control of the vehicle. The vehicle was taken to the same dealer on several occasions; however, the failure could not be duplicated. The contact was advised that the tires needed to be replaced. The contact purchased and replaced the tires and had a four-wheel alignment performed, but the failure persisted, although not as severe. While the vehicle was parked, the contact became aware that the tread on the rear tires was extremely worn. The manufacturer was notified of the failure. The failure mileage was approximately 118,000.
