2017 Ford Expedition Complaints

The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image would appear blank, and a camera not available warning message displayed. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 160,000.

My 2017 Ford Expedition is currently at an authorized dealership (Arlington Heights Ford, IL) for a failed transmission lead frame (DTCs P0706, P0707, P1702), which causes intermittent loss of gear engagement and sudden shift issues. This specific part is subject to NHTSA Engineering Analysis EA26001. Ford is refusing to honor the 10-year/150000-mile extended coverage (Program 19N01 Supplement 4) and a separate safety recall (25S37 for Brake master Cylinder) because the Vehicle was originally manufactured for Canadian market. Despite the Vehicle being in a U.S. facility, Ford claims a 'system limitation' prevents them from bridging the VIN for these safety repairs. This is a formal refusal to remedy a documented safety defect that puts the driver and the public at risk of unintended downshifting and loss of braking power."

While towing our RV trailer, we received a wrench light and the vehicle when into limp mode. When we tried to slow down and take the next exit on the interstate, the transmission tried to shift from 6th gear to 1st gear, causing the rear tires to screech and slow the vehicle dramatically. This could have caused a rear collision due to the abrupt slowing of the vehicle. The problem could only be reproduced when towing a trailer for an hour or more, so the problem was not reproduced by a mechanic or service center. No one else has inspected the vehicle. The only warning light was the wrench light on the dash. There was a code stored when checked: P0735.

Vehicle is subject to NHTSA Recall 25V572 (Ford 25S89) for rear view camera failure. The camera intermittently displays a blank or distorted image when in reverse, or shows a “camera unavailable” message. This is a known safety defect acknowledged by the manufacturer. Remedy has not been available for over 6 months, leaving the vehicle with an unresolved safety issue affecting rear visibility. No parts or repair timeline have been provided.

The contact owns a 2017 Ford Expedition. The contact stated that while reversing, the rear-view camera display failed to function as intended. The rear-view camera displayed a black screen with lines while in operation. The failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The dealer was made aware of the failure, and the contact was informed that the part was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.