2012 Ford Escape Complaints

The contact owns a 2012 Ford Escape. The contact stated that while driving at various speeds and attempting to make a left or right turn, the steering wheel made an abnormal whining sound. Additionally, the contact stated that while accelerating from a stop, the vehicle hesitate. There were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.

The contact owns a 2012 Ford Escape. The contact stated while driving at approximately 25 MPH, the vehicle became difficult to maneuver. No warning light was illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.

The contact owns a 2012 Ford Escape. The contact stated that while driving at an undisclosed speed around a roundabout, the vehicle independently veered toward the right before the steering wheel became firm. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the electronic steering column needed to be replaced. The local dealer was contacted; however, the part to perform the repair was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.

RE: Subject: Urgent Concern Regarding Power Steering Failure - 2012 Ford Escape (VIN: [XXX] ) I am writing to express my urgent concern regarding a significant and recurring power steering failure in my 2012 Ford Escape, which I have owned for thirteen years. I have been experiencing a complete loss of power steering while driving, creating extremely dangerous situations. This issue is not intermittent; it occurs frequently and without warning, making my vehicle difficult to control, particularly at lower speeds. I am now unable to drive my beloved car, My research indicates that Ford issued a safety recall for similar power steering problems in several 2011-2013 Ford models, including the Taurus, Flex, Fusion, and others. The recall, as described on [XXX] , addressed "a potential intermittent electrical connection in the steering gear that might result in the loss of electric power steering assist while driving." This description perfectly matches the issues I am experiencing. Despit...

The contact owns a 2012 Ford Escape. The contact stated that the vehicle was included in NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline) and the vehicle was repaired under the recall. The contact stated that after the vehicle was repaired, the vehicle would only start after several attempts. The vehicle was returned to the dealer, who acknowledged that the clamp for the Fuel Delivery Module (FDM) flange was not properly placed, and the issue was corrected. The contact stated that the failure persisted while attempting to start the vehicle the following morning. The contact stated that there was an abnormal burning fuel odor entering the cabin of the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 96,000.