2020 Dodge Journey Complaints

The contact owns a 2020 Dodge Journey. The contact stated that the rear-view camera image was upside down or blank while displayed. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The dealer was contacted and confirmed that parts were on backorder. The manufacturer was contacted and confirmed that the part for the recall repair was not yet available. The failure mileage was approximately 40,000.

The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldn’t work and the car horn just beeped when I tried to use the key fob. Inside, the lock/unlock button does not work on either the driver or passenger side. I cannot lock/unlock the car from the inside. I cannot open the back passenger doors from the inside/outside; they remain locked. I cannot unlock the front passenger door from the inside buttons but - so far - can open the door by pulling the inside handle. The back hatch seems to be unlocked at all times now. The car doors do not automatically lock when driving like they used to. My children cannot get in or out of the car at present without climbing into the front driver’s seat. I am not sure if this is a consistent issue or intermittent at this time. My car just passed a multi-point inspection on Saturday, and I h...

Left speaker drivers seat goes in and out with sound. Radio glitches volume goes up and down randomly. Open door alarm sounds randomly. Blue tooth does not work. Sinus x does not work. Back up camera flipped upside down and beeps all the time when in reverse.

My electrical shorts out, radio goes in and out and the ac/heat turns on and off! When I choose to turn off it will turn back on! When driving at night driving on paved road you can see the lights dim and brighten it has gotten worse since I got the car in 2024

I am filing this complaint to report a repeated safety-related defect involving the engine thermostat in my 2020 Dodge Journey and to formally request an investigation by the NHTSA Office of Defects Investigation (ODI). The thermostat in this vehicle has failed twice, despite being replaced after the initial failure. The recurrence of the same failure in a critical engine temperature control component indicates a potential design or manufacturing defect, not normal wear or improper maintenance. Each thermostat failure resulted in abnormal engine temperature behavior and warning indicators. Thermostat failure directly compromises the engine cooling system and creates a risk of overheating, sudden engine shutdown, loss of propulsion, and engine damage. These conditions present a clear safety hazard, particularly if failure occurs at highway speeds, in traffic, or during extreme temperatures. A thermostat is a non-consumable, safety-critical component that should not require multiple r...