2016 Dodge Journey Complaints

An authorized Dodge dealer replaced the original rearview backup camera under warranty in 2021 with Mopar replacement part 56054158AG. The replacement camera later became inoperative, displaying a black or distorted image and eventually no usable rearview image when the vehicle is shifted into reverse. I later received an official FCA US owner notification for Mopar replacement camera part 56054158AG under Safety Recall 60C (NHTSA Recall 25E-052). The owner notification states that the remedy is available. Attached are the dealer's 2021 warranty repair invoice documenting installation of part 56054158AG, the FCA recall notices, and the dealer's July 2026 service record documenting that there were no active recalls associated with the vehicle. When I presented the vehicle, the owner notification, and the repair documentation to the authorized dealer, I was told there is no active recall associated with the vehicle, and the dealer documented that there were no active recalls for the veh...

The rearview camera of my Dodge Journey, without warning, displayed an inverted screen in place of the rearview image. "A rearview image that is blank/black/blue or inverted reduces the driver's view of what is behind the vehicle, increasing the risk of a crash." I have received two safety recall letters from FCA describing this exact issue, but the recall does not show when searching via my vehicle's VIN. I took the vehicle to a local CJDR dealership, and the rearview camera needed to be replaced.

The contact owns a 2016 Dodge Journey. The contact stated that while driving approximately 25-30 MPH, the engine made an abnormally loud sound. The check engine and ABS warning lights were illuminated. The contact stated that the failure had progressively worsened. The vehicle was taken to an independent mechanic, where it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the driver's side of the cabin, underneath the steering wheel, was significantly hot while driving. The manufacturer was not contacted or notified of the failure. The failure mileage was approximately 116,000.

The vehicle has experienced multiple sudden and complete losses of power without warning, creating a serious safety hazard. On May 22, 2026, while driving toward a parking lot exit, the engine abruptly shut off and all electrical systems powered down. After approximately five minutes, the vehicle restarted and I was able to leave. The failed component is UNKNOWN, and the vehicle is available for inspection. This condition puts me and others at risk because the vehicle can lose all power unexpectedly while in motion, increasing the risk of a crash due to loss of propulsion and reduced control. The issue has occurred three times and taken to the dealership 3 times: May 22, 2026 – complete shutdown while driving May 27, 2026 – shutdown while reversing; vehicle would not restart and required towing June 10, 2026 – shutdown again immediately when leaving dealership There were no warning lights, messages, or prior symptoms before any failure. The vehicle has been inspected multiple times b...

Headrest deployed and won't go bac in. The vehicle was just sitting in the driveway, when we ot in we noticed the headrest out.