2017 Dodge Journey Complaints

While driving on a smooth paved road at normal speed, the active head restraint on the passenger seat suddenly deployed without any impact or collision. The headrest struck the passenger in the back of the head, causing pain and a potential injury. The vehicle did not experience a crash, bump, or sudden stop. After deployment, the headrest could not be reset or latched back into place. This appears to be a mechanical failure of the active head restraint system. This defect poses a serious safety risk because it could injure the driver causing an accident and may deploy again unexpectedly.

The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 60–70 MPH, the traction control warning light illuminated. Additionally, the contact stated that while the accelerator pedal was released, the vehicle was shaking erratically. The vehicle was driven to the shoulder of the roadway, and the vehicle was turned off. The contact stated that while attempting to start the vehicle, the vehicle started. The contact stated that the traction control switch was inoperable. The contact stated that the failure was persistent. The vehicle was taken back to CarMax, where the vehicle was purchased. The contact was informed that the vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle was unsafe to operate. The contact stated that the vehicle was used to transport children. The manufacturer was not made aware of the failure. The failure mileage was...

Had over 1300 miles until next oil change. Car has no leaking issues. Car ran out of oil completely and seized engine during camping trip. I use synthetic and both mileage/time were both way under than what was on my next oil change sticker... warranty says they won't cover it. So now I just have a shell of a car I cannot drive nor afford a new engine for. It was not neglect.

Purchased vehicle from Wildcat Used Cars in Somerset, KY on [XXX]. Took home and notified dealership of not having seatbelts in middle row. After having an inspection completed, found the SRS system was disabled, airbags removed, knee airbag just stuffed back in. All cables and components unplugged, fuses missing to cause the system to not load up and show the defect. had resistance from dealership in undoing the sale, until i made note of their mechanics checking off and noting in the carfax that it was "all good" and had be completely inspected. Dealership admitted that they don't check fuse boxes and cables if the lights on the dash aren't illuminated. This is a huge failure of safety. All is on a recorded line from their phonelines from the date range of 4/27/26-5/2/26. All is notated in documentation and photographic evidence. Finally settled and they bought the vehicle back on [XXX] and assured me it would be sent back with the correct salvage title, and it is currently out for r...

The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions, the vehicle lost power, and the brake pedal and the steering wheel became stiff. There were no warning lights illuminated during the failure. The vehicle was pulled over to the side of the road and turned off because the contact was nervous to drive the vehicle. The vehicle was towed to an independent mechanic however, the failure was not duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.