2020 Cadillac XT5 Complaints

On April 8, 2026, my 2020 Cadillac XT5 experienced a sudden and complete engine failure while I was driving. Prior to the failure, there were no warning lights, no overheating indications, no abnormal engine noises, and no performance issues that would have alerted me to a developing problem. Without warning, the engine failed and the vehicle immediately lost power, creating a serious safety hazard. The vehicle became inoperable and had to be towed. Fortunately, I was not traveling on a freeway or in heavy traffic at the time of the failure. Had this occurred at highway speeds or while crossing an intersection, the sudden loss of propulsion could have significantly increased the risk of a crash. This unexpected loss of power increased my risk a potential highway hazard. The vehicle was subsequently inspected and diagnosed by an authorized Cadillac dealership. The dealership determined that the engine suffered an internal mechanical failure, including rod bearing failure and metal con...

The contact owns a 2020 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly shifted into different gears. The Check Engine warning light was illuminated. The failure persisted while the contact's wife was driving, and the vehicle lost motive power. The vehicle was able to restart and shift into gear. The contact notified Carvana of the failure and was referred to several independent mechanics, who informed the contact that they did not service vehicles purchased from Carvana. The vehicle was taken to the dealer, who determined that the brakes and rotors, front control arms, radiator, unknown sensors, and several other unknown parts needed to be replaced; however, the contact stated that the recommended repairs were not related to the failure. The vehicle was towed to the residence. Carvana was contacted again and referred the contact to the second dealer, Herb Chambers Cadillac of Warwick (1511 Bald Hill Rd, RI-2, Warwick, RI 02886...

Odometer Fraud. The contact purchased a 2020 Cadillac XT5. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 30,475. It was later discovered, upon checking with a local AutoZone, that the mileage was 49,579.

The radiator had a leak that required replacement in my 2020 Cadillac XT5. The car only had 30,000 miles. Because of that GM replaced the radiator for $600 instead of the standard cost of $2,000. This is the 3rd Cadillac of my relatives of similar age that had a radiator leak. The service manager admitted they are replacing at least 7 of these every week. In my opinion this is a manufacturing defect and should be replaced at no cost instead of a negotiated lower price. My concern is that GM is repairing these vehicles with the same parts that have failed so many times. It will likely happen again in less that 5 years. A second issue is the transmission was shuddering during acceleration. GM replaced the torque converter under warranty. But I have read this is also a common problem with GM cars for several years. I think GM should have to come up with a solution and contact owners for a recall.

The contact owns a 2020 Cadillac XT5. The contact stated that while in drive and attempting to shift into reverse (R), the gear shifter knob fractured. The gear shifter shifted into park(P) and failed to respond as needed. The contact held the fractured piece in place to move the gear shifter. The message "Gear Conditions not Met" was displayed. The vehicle was taken to a dealer, where DTC: P07B4, P07BA, P17A4, P17A8 were retrieved. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 109,756.