2013 Toyota Venza Complaints

Subject: Formal Complaint Regarding Potential Safety Issue - 2009-2015 Toyota Venza Models Dear National Highway Traffic Safety Administration (NHTSA), I am writing to formally report a potential safety concern related to the 2009-2015 Toyota Venza Models. The issue pertains to a discernible creaking sound originating from the turn signal stalk when the turn signals are engaged and the steering wheel is turned. Upon thorough examination, it has been identified that the source of this noise is the clock spring, a crucial airbag component designated by its yellow color and distinguished by two orange and yellow wires. It is imperative to emphasize that the clock spring, being a vital element of the airbag system, plays a pivotal role in ensuring occupant safety. Unfortunately, the persistent "clicking/ratcheting" noise associated with the turn signals in these models has been observed to have adverse consequences over time. This prolonged issue leads to clock spring failure, subsequen...

Sunroof/moonroof assembly leaks heavily in rain, makes cracking sound over bumps Dealer/manufacturer will not fix, they want $4600 to repair

I complained to a Toyota Dealer about this problem in 6-2017. The took it for a road test and the car did not do it and it did not record a code. So they could not find a solution. Intermittently and without warning the electronic link between the gas pedal and the engine is inoperative for 3-5 seconds. During this period the car is not under power, it is coasting and depressing the gas pedal has no effect on the engine speed. After this period the electronic link is automatically restored and the engine is again responsive to pressure on the gas pedal. I have been dealing with this scenario ever since I purchased this car in 8-2013. It seems to be happening more frequently. Needless to say, it is a very dangerous situation. I no longer feel safe driving this car. .

The contact owns a 2013 Toyota Venza. The contact stated when starting the vehicle, the contact noticed that the air bag warning light was illuminated. Additionally, the passenger’s side seat belt warning light remained illuminated with a passenger in the seat. The contact stated that the driver’s side and passenger’s side air bags seat belts warning lights recently started to remain illuminated. The local dealer was contacted about inspecting the vehicle however, the contact declined after being provided a cost to do the diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

Both front lower control arms were cracked. Dealer kept old parts. These parts help control the steering to the wheels. The cracks were confirmed by the Dealer only. The car was not inspected by any other entities. There were no warning indicators, the problem was founded during a routine multipoint inspection.