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Electrical System, structure
06/07/2016
TO WHOM IT MAY CONCERN: REGARDING CUSTOMER SUPPORT PROGRAM (ZTS): WARRANTY ENHANCEMENT FOR REAR SLIDING DOOR LATCH ASSEMBLIES ON CERTAIN 2004-2010MY SIENNA VEHICLES AND POWER SLIDING DOOR CABLE ASSEMBLY ON CERTAIN 2004-2007MY SIENNA VEHICLES. I AM HERE TO TELL YOU THAT MY 2009 SIENNA SHOULD HAVE BEEN COVERED BY THIS WARRANTY EXTENSION. A FEW YEARS AGO OUR CABLE SNAPPED ON THE DRIVER SIDE DOOR. I WAS TOLD BY MY DEALER AND TOYOTA CUSTOMER SERVICE THAT MY MODEL YEAR WAS NOT COVERED BY THE ABLE ASSEMBLY ISSUE. I WAS QUOTED APPROXIMATELY $2K FOR THIS REPAIR. WELL, WITH THE CRAZINESS OF THE PANDEMIC, I DECIDED TO DO THIS REPAIR MYSELF. I PURCHASED THE ATTACHED PARTS LIST IN THE SCAN MYSELF. AS YOU CAN SEE FROM THE IMAGES: THERE ARE SCREWS MISSING AROUND THE PULLEY SYSTEM, THE CABLE CRACKED THE HOUSING AND PROCEEDED TO TEAR UP THE SOUND INSULATION. THANKFULLY THE CABLE DID NOT HARM ANY OTHER KEY AREAS OF THE DOOR. THIS BLATANT DISREGARD FOR THE 2009 MODEL YEAR IS EXTREMELY DISAPP...
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Unknown Or Other
12/17/2019
BOTH SIDES POWER SLIDING DOORS HAD A CABLE BROKEN THAT ACTIVATES AUTOMATIC DOOR FUNCTION, IT ALSO OBSTRUCTS MANUALLY OPENING DOORS CREATING AN EGRESS HAZARD. BOTH DOORS CAN ONLY BE MANUALLY OPENED PARTIAL WAY. AVERAGE PERSON ENTERS/EXITS REAR SEATS WITH GREAT DIFFICULTY DUE TO THE SLIDING DOOR OBSTRUCTION.
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Visibility/wiper
04/01/2019
THE DASHBOARD ON THIS VEHICLE IS ESSENTIALLY MELTING AND TURNING INTO A STICKY, TACKY GLUE WHICH CREATES A BLINDING GLARE ON THE WINDSHIELD FOR THE DRIVER WHILE DRIVING. TOYOTA DID HAVE AN EXTENDED WARRANTY FOR THIS THAT THEY PUT INTO EFFECT AFTER THE PROBLEM BECAME PUBLIC BUT THEY PUT A TIME LIMIT ON IT AND MY VEHICLE STARTED HAVING THE ISSUE JUST OUTSIDE OF THE WARRANTY PERIOD. IN FACT I HAD THE VEHICLE EVALUATED IN 2017 DURING THE EXTENDED WARRANTY PERIOD AND WAS TOLD IT DID NOT QUALIFY BECAUSE I APPARENTLY WAS TAKING CARE OF MY VEHICLE TOO WELL. NOW TOYOTA IS SAYING I'LL HAVE TO REPLACE THE DASHBOARD MYSELF. IT IS REALLY HARD TO DRIVE ON BRIGHT DAYS BECAUSE THE GLARE IS AWFUL.
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Air Bags
01/10/2020
2009 TOYOTA SIENNA WITH 134K MILEAGE HAS SRS WARNING LIGHT ON ALL OF A SUDDEN AND STAYS ON. TOYOTA DEALER WOULD CHARGE ME FOR DIAGNOSING AND CHARGE ME IF ANY FURTHER JOBS NEED TO BE DONE. SHOULDN'T THIS BE RECALLED AND HANDLED WITHOUT ANY CHARGE TO OWNERS AS IT'S MATTER OF SAFETY ISSUE?
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Power Train
06/22/2019
OIL COOLER LINE FAILURE: WHILE DRIVING ON A STATE ROUTE IN A RURAL AREA MY OIL COOLER LINE RUPTURED IN MY 2009 TOYOTA SIENNA, RESULTING IN MAJOR LOSS OF ENGINE OIL, THUS BEING STRANDED IN A RURAL AREA AND REQUIRING A TOW. THE METAL OIL LINE WAS CONSTRUCTED WITH A SECTION OF RUBBER IN THE MIDDLE WHICH DETERIORATES AND FAILS. TOYOTA HAS BEEN AWARE OF THIS ISSUE FOR YEARS, AND FIRST CHANGED THE RUBBER COMPOSITION IN A REPLACEMENT PART BUT THIS PART STILL HAD A SIGNIFICANT FAILURE RATE. SO THE CURRENT REPLACEMENT IS ALL METAL LINE. WHY WOULD YOU HAVE A RUBBER SECTION IN AN OIL LINE? OBVIOUSLY THE FIRST TWO DESIGNED PARTS WERE A VERY POOR DESIGN. TOYOTA ISSUED AN EXTENDED WARRANTY FOR SIENNAS FOR 10 YEARS AND 150,000 MILES BUT THIS HAS SINCE EXPIRED. I WAS NEVER NOTIFIED OF THE EXTENDED WARRANTY. WHY EXPIRE A WARRANTY IF THE VEHICLE IS STILL WITHIN THE PARAMETERS OF THE WARRANTY (10 YEARS OR 150,000 MILES)? TOYOTA SAYS THIS IS NOT A SAFETY ISSUE. BUT AS A RETIRED CORPORATE SAFET...
