2017 Ram 5500 Complaints

TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT INTO NEUTRAL. WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHFORK CHRYSLER DODGE JEEP RAM (844-350-9615, LOCATED AT 17725 S FREEWAY, MANVEL, TX 77578) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FUSE IN THE FUEL PUMP OVERHEATED WITHOUT WARNING. THE FAILURE CAUSED THE FUEL PUMP TO SEIZE AND THE VEHICLE TO SHUT OFF. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT ALSO STATED THAT THE IDLER PULLEY BELT FRACTURED, WHICH CAUSED THE STEERING TO LOSE POWER AND THE AIR CONDITIONING TO LOSE ITS COOLING CAPABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.

TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE THE CONTACT'S HUSBAND WAS DRIVING 50-55 MPH, SMOKE EMERGED FROM UNDER THE HOOD AND THE ENGINE CAUGHT FIRE. THE DRIVER EXTINGUISHED THE FIRE. THE SERVICE ENGINE AND OIL WARNING INDICATORS WERE ILLUMINATED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT AND THEN TOWED TO MAC HAIK CHRYSLER DODGE JEEP RAM FLOWOOD (4000 LAKELAND DR, FLOWOOD, MS 39232, (855) 223-8958) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35490335. THE MANUFACTURER DID NOT ASSIST. THE WARRANTY AND INSURANCE COMPANIES STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2017 RAM 5500 EQUIPPED WITH NEXEN RODIAN TIRES, SIZE: LT235/80R17 (NA). TWO MONTHS AGO, THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE DEATH WOBBLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT IT WAS NOT DIAGNOSED. LATER, THE CONTACT TOOK THE VEHICLE TO TATE BRANCH ARTESI CHRYSLER DODGE JEEP RAM (919 S 1ST ST, ARTESIA, NM 88210) FOR A MINOR REPAIR. THE DEALER CALLED THE CONTACT AND STATED THAT THE VEHICLE HAD TWO SPLIT TIRES. THE MECHANIC DID NOT EXPLAIN WHICH TIRES WERE SPLIT. THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND DOT NUMBER WERE UNKNOWN. THE TIRE AND FAILURE MILEAGE WAS 28,000.

WHILE DRIVING THE VEHICLE ON THE HIGHWAY THE TRANSFER CASE EXPLODED, CHRYSLER DETERMINED THAT THE REPAIRS WOULD NOT BE COVERED UNDER WARRANTY. HOWEVER, WE PROVIDED PROOF OF SERVICE OVER THE TIME PERIOD THAT THE VEHICLE WAS IN SERVICE WHICH WAS ONLY 6 MONTHS. THEY EXPLAINED OUR PARTS WERE NOT PROPERLY GREASED AND MAINTAINED. WE DO KNOW A BUSINESS ASSOCIATE THAT HAD THE EXACT SAME THING HAPPEN TO HIS VEHICLE. I DID RESEARCH AND IN THE PAST THIS HAS BEEN A SIMILAR PROBLEM AND RECALLS FOR THE SAME EXACT ISSUE...PLEASE HELP!!