2017 Ram 5500 Complaints

The contact owns a 2017 Ram 5500. The contact stated while driving approximately 70-75 MPH, there was a loud banging sound coming from the vehicle. The contact stated that the transfer case had fractured and the front driveshaft had failed. The vehicle was towed and remained at the towing lot. The dealer was contacted and informed of the failure however, the vehicle was not towed to the dealer. The dealer stated that the failure was a known failure however, the vehicle was not under recall for the failure. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 292,000.

The contact owns a 2017 Ram 5500. The contact stated that while driving approximately 70-75 MPH, there was an abnormally loud banging sound coming from the vehicle. The driver pulled to the side of the roadway and became aware that the transfer case had fractured into several pieces, and the front driveshaft had also fractured in several pieces. The contact stated that the fuel lines and the exhaust pipe were severely damaged. The vehicle was towed to the dealer where the fuel lines, brake line, electrical wiring, transfer case, front driveshaft and the entire exhaust system were replaced. The manufacturer was not made aware of the failure. The approximate failure mileage 310,000.

The contact owns a 2017 Ram 5500. The contact stated that after shifting into park(P), the vehicle rolled away and the parking brake failed to stop the vehicle. The contact used rocks to chock the front tires to stop the vehicle from rolling. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,000.

ABS and traction control light comes on intermittently when driving. Cruise control does not work and chime and warning lights come on as lights come on.

VEHICLE WAS DRIVING ON INTERSTATE AT 70MPH AND STARTED VIBRATING VIOLENTLY, A FEW SECONDS LATER THERE WAS A LOUD BANG THAT TURNED INTO MULTIPLE BANGS THAT COULD BE FELT AT THE DRIVERS FEET AND THE TRUCK STALLED. WE HAD IT TOWED BACK TO OUR SHOP AND FOUND THAT THE TRANSFER CASE HAD EXPLODED CAUSING THE FRONT DRIVESHAFT TO COME APART WHICH ENDED UP TEARING THROUGH THE DRIVERS FLOORBOARD, DESTROYED THE ENGINE AND TRANSMISSION WIRING HARNESSES, CRACKED THE TRANSMISSION CASING, AND SEVERED THE BRAKE AND FUEL LINES. LUCKILY THERE WERE NO INJURIES. THE TRUCK HAS 103,180 MILES AND IS REGULARLY MAINTAINED PER CHRYSLER SPECIFICATIONS.