2018 Mercedes-benz GLS-Class Complaints

SEATBELT HAD TIGHTENED AND NOT RELEASED WHEN MY BODY MOVES. BRAKES ARE NOT APPLIED. TYPICALLY DURING DRIVING I'M SMALL ENOUGH TO MANEUVER MY HAND DOWN TO RELEASE RED SEAT BELT BUTTON. *TR I'VE HAD TO STOP MY VEHICLE 5-10 TIMES TO RELEASE BELT. I HAVE 2 SMALL KIDS 7/ 11 BOTH ARE 60 POUNDS THEY ARE 4 FEET TALL AND 4'6' 7 YEAR OLD STILL USES BOOSTER I''VE CHECKED BELTS TO THE BEST OF MY ABILITY BUT I'M 110 LBS 5'2' AND HAVE NO MECHANICAL TRAINING OR EXPERIENCE OR CERTIFICATIONS THIS HAS BEEN NOTED TO MERCEDES AND THE PROBLEM IS NEVER REALLY DISCUSSED. THE VEHICLE WAS OPERATING UNDER ALL CONDITIONS NOTED BELOW

I WAS DRIVING IN A RURAL AREA WHEN ALL OF A SUDDEN I HEARD WHAT SOUNDED LIKE AN EXPLOSION. MY FIRST INSTINCT WAS THAT I HAD BLOWN A TIRE BECAUSE IT WAS SO LOUD. HOWEVER, THE CAR WAS HANDLING FINE AND NO WARNING MESSAGES CAME ON. MY HUSBAND AND I BOTH SAID "WHAT WAS THAT?" EVERYTHING ON SEEMED FINE MECHANICALLY SO WE KEPT DRIVING, BUT A BIT SHAKEN BY THE SUDDEN LOUD NOISE. I FEW HOURS LATER WE STOPPED FOR GAS. AS MY HUSBAND WENT TO CLEAN THE WINDSHIELD HE NOTICED THE SHATTER OF THE GLASS ROOF PANEL. WE THOUGHT BACK TO THE INCIDENT EARLIER AND REALIZED THAT MUST HAVE BEEN THE SOUND ME HEARD. THE WEIRD THING WAS AT THE TIME NO ONE WAS AROUND US. NO CAR HAD BEEN IN FRONT OF US TO BE THROWING UP ROCKS. WE WERE ON A RURAL HIGHWAY. THE SPEED LIMIT ON THAT STRETCH OF ROAD WAS 80 MPH. THE TEMPERATURE OUTSIDE WAS APPROXIMATELY 65 DEGREES, SO NOT EXTREME. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID IT LOOKED IT SOMETHING HIT IT AT "THE SWEET SPOT" THAT CAUSED IT TO CRACK ALL T...

I FOUND OUT THAT ONLY ON 2018 MERCEDES GLS MODELS, THE CAR LETS YOU TURN OFF THE ENGINE WITHOUT A WARNING AND PUTS THE CAR IN NEUTRAL AUTOMATICALLY. IT DOES NOT PUT THE CAR TO 'P' OR GIVES YOU A WARNING SAYING YOU NEED TO PUT THE GEAR TO 'P' TO STOP THE CAR. I HAVE NEVER SEEN SOMETHING LIKE THIS IN ANY CAR. BASICALLY YOU BRAKE AND STOP THEN TURN OFF THE ENGINE WITH THE BUTTON. THE CAR SHIFTS TO 'N' INSTEAD OF 'P' AND IF YOU RELEASE THE BRAKE THE CAR SLIDES SINCE IT IS IN NEUTRAL. EVEN OLDER CARS DO NOT LET YOU TURN OFF THE ENGINE BEFORE SHIFTING TO P AR NEVER CARS JUST AUTOMATICALLY SHIFTS TO P WHEN YOU TURN OFF THE ENGINE. SINCE AS DRIVERS WE ARE NOT USED TO THIS, I CAN SAY THAT I HAD THE CAR SLIDE AT LEAST 5 TIMES THIS WEEK -FTER LEASING THIS VEHICLE. I CALLED MERCEDES AND THEY ACKNOWLEDGE THE ISSUE BUT THEY SAY THIS IS HOW THIS PARTICULAR CAR WAS BUILT. IT IS VERY DANGEROUS AND A NEVER BEFORE SEEN ISSUE WITH ANY CARS I HAVE DRIVEN OVER 25 YEARS I HAVE BEEN A DRIVER. THE OPERATING M...

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLS450. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AND ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. ALSO, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THE VEHICLE FINALLY STOPPED UPON REACHING A HILL. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000). THE DEALER DIAGNOSED THAT THE WIRING HARNESS MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS OPENED. THE FAILURE MILEAGE WAS 200.

WHILE IN MOTION ON A HIGHWAY IN STOP AND GO TRAFFIC, CAR SHIFTED ITSELF FROM DRIVE TO NEUTRAL WITHOUT ANY DRIVER INPUT. ALL INDICATOR LIGHTS ON DASH TURNED ON. DRIVER UNABLE TO SHIFT FROM NEUTRAL BACK TO DRIVE TO REGAIN CONTROL OF VEHICLE. DRIVER COULD ONLY SHIFT TO PARK. DRIVER SHIFTED VEHICLE TO PARK AND TRIED TO SHIFT TO DRIVE, BUT WAS UNABLE TO DO SO. DRIVER TURNED OFF IGNITION AND RESTARTED CAR, AT WHICH POINT DRIVER WAS ABLE TO SHIFT THE VEHICLE INTO DRIVE. DRIVER REPORTS NO USER ERROR (I.E. DID NOT ACCIDENTALLY HIT THE SHIFTER, DID NOT HIT ENGINE ON/OFF BUTTON) AND NO INDICATOR LIGHTS WERE PRESENT PRIOR TO INCIDENT. VEHICLE WAS BRAND NEW: OWNED FOR APPROXIMATELY 10 DAYS WITH 199 MILES AT THE TIME OF ACCIDENT. VEHICLE HAD BEEN PURCHASED WITH 6 MILES ON ODOMETER.