-
Engine
07/15/2019
The contact owned a 2018 Mercedes Benz GLS450. The contact stated that after turning the ignition switch off, the driver suddenly discovered flames were coming from the engine compartment. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed and later towed away. A fire report was taken at the scene. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The VIN was not available. The failure mileage was 15,000.
-
Service Brakes, Air
08/19/2021
The contact owns a 2018 Mercedes Benz GLS550. The contact stated that when the brake pedal was depressed there was an abnormal noise detected. The brake warning indicator light was illuminated. The contact stated that the brake pad on one side of the disc was completely worn, and the other side of the disc was like new with a full thick pad. The vehicle was taken to the local dealer and the contact was informed that the brake rotor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 4,500. Consumer stated problem lies with the unevenness of the brake pad on both sides of the front wheels.
-
Structure
01/06/2021
PART OF MY PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED WHILE SITTING AT A STOPLIGHT. THERE WERE NO CARS OR TREES AROUND AT THE TIME. NOTHING TOUCHED THE CAR WHEN IT HAPPENED.
-
Service Brakes
08/24/2020
I WAS ALREADY 90% IN PARKING LINE WHICH IS HANDICAP'S. ABOUT TO STOP RIGHT FRONT OF HANDICAP SIGN, SUDDENLY VEHICLE START MOVING FORWARD WHILE MY FOOT WAS IN BRAKE SO I PUSH LITTLE HARD TO COMPLETE STOP BUT VEHICLE SUDDENLY ACCELERATE FORWARD SMASHING INTO THE BUILDING GLASS ENTRY WALL AND DOOR. I AM SO CERTAIN THAT MY FOOT WAS IN BRAKE. I WANT TO KNOW THAT IS THERE ANY WAY SOMEONE CALL OR VISIT WHERE BODY SHOP TO INSPECT THE VEHICLE SO I CAN ASK MANUFACTURE TO REPLACE MY VEHICLE.
-
Suspension, electrical System, electronic Stability Control (esc)
12/17/2019
I TOOK THE CAR TO THE SERVICE 3 TIMES IN 4 MONTHS. THERE ARE MANY PROBLEMS WITH THE CAR. THE FIRST PROBLEM WAS THAT THE LEFT REAR SHOCK WAS LEAKING WHICH MADE A SQUEAKING NOISE WHEN DRIVING. THERE WAS ALSO AN ODOR PROBLEM WITH THE CAR THAT WAS COMING FROM THE VENTILATIONS. THESE TWO PROBLEMS WERE FIXED. I TOOK THE CAR ANOTHER TIME. THERE WAS ANOTHER PROBLEM WITH THE ECO START/STOP FUNCTION AND A PROBLEM WITH THE CAR TRUNK ONLY CLOSING HALFWAY. THE ECO START/STOP FUNCTION WAS FIXED BUT THEY SAID THAT THEY DIDN'T DETECT A PROBLEM WITH THE TRUNK. THE THIRD TIME I TOOK IT TO THE SERVICE I PROVIDED A VIDEO FOR THE TRUNK ONLY CLOSING HALFWAY AND I ALSO HAD ANOTHER PROBLEM WITH THE BLINDSPOT DETECTOR. MY WIFE WAS ALMOST GONG TO GET INTO AN ACCIDENT AS A RESULT OF THE BLIND SPOT NOT SHOWING UP WHEN SHE WAS MOVING TO THE LEFT LANE. I TOOK A VIDEO OF THE BLIND SPOT DETECTOR NOT WORKING PROPERLY. THEY WERE ABLE TO FIX THE CAR TRUNK AND SAID THAT THE BLIND SPOT DETECTOR WAS FIXED, BUT I HAVE NO F...