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Service Brakes, Hydraulic, visibility
05/08/2023
The contact owns a 2008 Mercedes-Benz E350. The contact stated while driving at various speeds on a bumpy road surface, the sunroof shuddered. The contact also stated that the sunroof failed to open. Additionally, the contact stated while driving 40-45 MPH and depressing the brake pedal, the pedal went to the floorboard, and the vehicle failed to respond. The brake fluid level message was displayed. The contact stated that she swerved to the left lane to avoid crashing into another vehicle. The contact then made a left turn and continually depressed the brake pedal until the vehicle stopped. The contact then drove 20-25 MPH to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake line was corroded, causing the brake fluid to leak. The mechanic added brake fluid to the vehicle; however, the failure recurred while the contact was driving back to the residence. The vehicle was not repaired. The dealer was not notified of the failure. The ma...
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Fuel System, Gasoline
07/05/2023
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while refueling, the contact smelled an abnormal fuel odor. The contact stated that the odor was present whether the vehicle was turned off or running. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
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Fuel/propulsion System
05/01/2022
My car has smelled like gas for the past few years. Also it has not past inspection for the past 2 years. Mercedes said it was due to a defective intake manifold. Paid to replace the intake manifold and Mercedes said 2 new codes appeared. Now the gas tank, fuel pumps, brackets and hoses need to be replaced at a cost of of over 3500. The fuel pumps were replaced in 2014. Not sure why I continue to have problems with fuel pumps and now gas tank. Was informed this year after replacing the intake manifold that there was an extended warranty that concluded December 2022. I think Mercedes should resolve this as other vehicles had this same safety issue.
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Air Bags
10/27/2022
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while driving at approximately 25 MPH, a vehicle that was merging onto the road did not yield and crashed into the front passenger side of her vehicle. The contact stated that the air bags failed to deploy. The contact sustained whiplash and bruises on her right leg, and the front passenger had an ACL injury. A police report was filed. The vehicle was towed to an independent mechanic, where unknown repairs were completed. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 123,000.
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Fuel/propulsion System
05/01/2022
Very strong gas smell both inside and outside of the car with check engine light on. This happened in May of 2022. Could not park the car inside the garage. Contacted MBUSA, they said there is an extended warranty for this vehicle for this problem, advised me to take it to Mercedes dealer. I took the car to the dealer. They checked it out and said it is not covered under the extended warranty because it has passed the mileage ceiling for PZEV which I do not know what PZEV is. I checked The NHTSA website, it says 15 years unlimited miles. I had no other choice but to fix the car at the dealer and pay for the cost. A few months later MBUSA sent me a letter telling me although it has passed the mileage I might be eligible for a refund and wanted me to file a claim at the dealership. I did and after over two months the dealer again told me it is not covered. I paid about $1100 for the repair and told MBUSA that the dealer does not honor what the MBUSA letter says. Now even MBUSA does not h...
