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Engine
06/20/2022
Driving the vehicle on several occasions on Interstate 66 and the vehicle spontaneously went into limp mode. Now we find out it's a balance shaft issue and is a known problem from Mercedes in the M272 engines for our 2006 E350 4-matic. They evidently used balance shafts with materials that were too soft, resulting in premature wearing of the balance shafts with all of the M272 engines produced during this time having the problem. There was a previous class action lawsuit, which Mercedes settled, however, the consumers were not adequately notified and no recall was ever issued for the cars. Now we have 2nd or 3rd owners having these problems that didn't get a notice and have no idea there is a huge expensive and dangerous problem with their vehicle. On I-66 traffic moves at 70 mph (regular lanes) or 75 mph (express lanes). Having the vehicle spontaneously go into limp mode because of this engine issue is dangerous and could have caused a fatal accident on multiple occasions for us. Merc...
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Fuel/propulsion System
12/14/2022
I recently started smelling gas in my car after refueling. I was told by my mechanic that Mercedes was replacing fuel pumps and fuel tanks free of charge . Mercedes Benz customer care has advised this isn't so. This is an expensive repair and I am hoping Mercedes Benz can cover the cost of this repair and if not, offer substantial assistance.
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Engine
11/23/2022
We just purchased a 2006 Mercedes for our teenage sons and had a dealer look at it before we purchased it. They told us there were a couple of codes that were worth watching but that it wasn’t anything significant right now. After the car started jerking and shaking while driving it, we brought it in to dealership where they told us it had a common code for Mercedes in this timeframe P0016. Repair estimate is nearly $5000 to replace timing chain and balance shaft, or a new engine which would be roughly the same. After researching on my own upon being told this code, I found all of the information about the class action lawsuit and settlement, which of course we are too late to be a part of. The dealer said there is a potential that the car could just seize up at some point, so I don’t want my young sons to be out on the road when that happens. I am very frustrated and upset that this wasn’t a recall since it apparently affected a huge amount of vehicles manufactured within this time fr...
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Fuel/propulsion System
11/03/2022
In June 2017, I received a letter from Mercedes-Benz of America informing me that the warranty of the fuel system in my vehicle is extended to 15 years. In that same year, I had my whole fuel tank replaced by an authorized Mercedes Benz dealer in San Jose, California due to strong smell of fuel by the rear wheel well on the driver side of the car. The repair was fully cover by MB-America under this extended warranty. On November 3, 2022, I experienced the same fuel smell from the same place of the car (i.e., driver side rear wheel well) and was told that the repair will not be cover at all, even though the fuel system in my car is only 5 years old. I am writing to suggest that you impose a 15 years warranty on the fuel leak replacement parts. MB needs to stand behind their product if it was their OEM parts and done by their authorized dealer. In my case the new fuel smell was due to a cracked Fuel Pump Assembly (Part # 211 470 60 94) which was found in the brand new fuel tank installed...
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Service Brakes
02/22/2022
February 22, 2022 I was driving from Memphis, TN to Flower Mound,TX. It was raining really bad and once I got to Texas on University Ave. My brakes went completely out. I had to shut the car off to stop. Shortly after I heard about a recall involving this same matter but it was for 2006 Mercedes SUV. However after reading the recall the same thing happened to me E350. I had to pay over $2000 on this repair. I feel I am entitled to be refunded. I also had to get the car towed home. I have tow record and repair record. And you should be able to research the weather on that date from Memphis to Texas. Please give me a response at [XXX] or email me at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).