2015 Lincoln MKZ Complaints

Rearview camera is displaying a distorted image and is sometimes black, with no image, when reversing. This happened for about a month until I paid for replacing the rearview camera. I want to be reimbursed but no parts are available for over 9 months and I can’t get a refund unless parts are available. This is way beyond a reasonable amount of time.

The contact owns a 2015 Lincoln MKZ. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera occasionally displayed a distorted image while in Reverse(R). No warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

My vehicle experienced a sudden Electric Power Steering (EPS) failure resulting in loss of steering assist. The dealer confirmed the EPS rack failed and stated this issue has occurred on other Ford vehicles. My VIN is not included in the existing EPS recall, but the symptoms and failure match the recalled vehicles exactly. The repair cost is approximately $5,400. This is a safety‑critical failure that occurred without warning and created a hazardous driving situation. I am requesting NHTSA review this issue for potential recall expansion. Was at a restaurant with my parents and family when the steering failed and had to have it towed to my house about an hour away. Took me several months to try and figure out how to get this repair as the first estimate was $3500, my parents decided to help us get it fixed as we depend on 2 cars, the dealer said the entire rack had to be replaced and now the cost is $5400.00

My car was involved with an accident regarding a pothole and had an immediate loss of electronic power steering upon impact. Upon inspection by multiple certified technicians and adjusters, they noticed corrosion around the same bolts related to a recall for the same vehicle, but a different model/lot production: 15S14/19S26. This was a known corrosion defect, which is allegedly now causing the same issue with this model vehicle, causing extremely dangerous driving conditions which could lead to potential major incidents such as these. This now makes me question every vehicle from Ford Lincoln, or steering component related assembly recalls from corrosion when hitting any kind of potholes or larger contact areas.

The contact owns a 2015 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the back-over prevention displayed a brief image, nearly causing the vehicle to crash on several occasions. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 100,000.