2021 Kia Soul Complaints

The contact owns a 2021 Kia Soul. The contact stated while at a light the vehicle stalled. No warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was determined that the valve train needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who informed the contact that the engine light was illuminated. The manufacturer was not notified. The failure mileage was approximately 82,000.

2021 Kia Soul | VIN: [XXX] | Recall SC336 (NHTSA 25V099) | Kia America Case No. XXX DEALER: Team Kia of El Cajon, 541 N. Johnson Ave, El Cajon, CA 92020 SYMPTOMS: Rapid oil consumption, abnormal engine noise, overheating, vehicle stalling at complete stops, difficulty restarting. All symptoms are explicitly documented in SC336 TSB (Rev 6, 10/21/2025) as consequences of defective piston oil rings. DEALER CONDUCT ISSUES: 1. CHARGED $280 DIAGNOSTIC FEE TO PERFORM A RECALL. Owner confirmed open recall on VIN before arrival. Dealer required $280 diagnostic payment as condition of recall service, in violation of 49 U.S.C. 30120. 2. 24-HOUR TSB PROTOCOL VIOLATION. SC336 TSB requires engine vibration inspection no sooner than 24 hours after R/O open date. R/O opened May 16 at 7:38 AM. Inspection report also dated May 16 with no timestamp. If test ran same day, PASS result is invalid under Kia's own guidelines. 3. FAILED TO OPEN REQUIRED TECHLINE CASE. SC336 TSB Page 2 states: if engine noise...

Cv joint and axle causing car to stall when turunning

The contact owns a 2021 Kia Soul. The contact stated that upon starting the vehicle, the oil pressure sensor light was illuminated. The vehicle was making an abnormal knocking sound. The contact had to add additional oil. The vehicle was taken to an independent mechanic who informed the vehicle was related to the recall. The vehicle was towed to the local dealer, where it was diagnosed that the camshaft and timing needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was taken previously to the local dealer for NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The manufacturer was contacted, who confirmed there was no warranty coverage. The failure mileage was approximately 126,000.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that one cylinder had low pressure while the other three cylinders had pressures higher than 100%. The contact was informed that the engine needed to be replaced. The vehicle was then taken to the dealer, who performed the recall repair under NHTSA Campaign Number: 25V099000 (Engine And Engine Cooling); however, the engine was not replaced. The piston ring was tested and passed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.