2023 Jeep Grand Cherokee L Complaints

My 2023 Jeep has had 2 recalls for rear suspension coil popping out while driving was inspected per manufacturer guidelines on 11/20/2025, approximately 7 months on 6/5/2026, after they “repaired” second recall for rear coil spring, the coil spring popped out when I was driving down the road. Took car to the dealership the vehicle has approximately 37,000 miles manufacturer claims since it was covered under the recall and “fixed” that I would have to pay 40% of the cost while they pay 60%. Manufacturer refuses to pay for repairs when this has been an ongoing issue. No warning lights came on the dash when this occurred. Made multiple attempts to contact manufacturer and was told that I would have to write a letter to the corporate office with my issue. The vehicle is still at the dealership awaiting repairs for this issue and currently has an active recall listed for the airbags.

I picked up my wife from the airport and I’m on 76 going home. As I am driving about to switch lanes I hear a pop, so I am thinking that I got a flat tire. As I pull over I check all my tires nothing is flat. I look under my car and I see that my rear suspension spring on the right side of my tire is hanging down. Now I am waiting for a tow, so I can take it back to the dealer.

The contact owns a 2023 Jeep Grand Cherokee L. The contact received a recall notification for NHTSA Campaign Number: 26V328000 (Air Bags). The dealer was contacted but declined to complete the recall repair because the vehicle was not routinely serviced at their location. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while activating the defogger, the defogger operated for a short while before deactivating and shutting off. The failure occurred intermittently. The contact received an email associated with NHTSA Campaign Number: 25V430000 (VISIBILITY); which was like the failure listed in the recall. The dealer was contacted, and it was confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was informed, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal loud sound. The contact stated that the rear coil spring detached and fell off. In addition, the contact stated that the failure occurred while the contact was entering the contact's residential driveway. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that the recall, NHTSA Campaign Number: 26V051000 (Suspension) was completed on the VIN, September 2023. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 66,000.