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Service Brakes
02/02/2015
TL* THE CONTACT OWNS A 1991 JEEP CHEROKEE. THE CONTACT STATED THAT THE BRAKES WERE SLOW TO RESPOND AND FAILED TO FUNCTION PROPERLY. THE DEALER DETERMINED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 96V260000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
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Service Brakes
12/22/2016
MY ABS PUMP HAS FAILED, AND CHRYSLER IS FAILING TO COMPLY WITH NHTSA RECALL #96V260000 HAVING TO DO WITH THE ABS PUMP. THE RECALL CLEARLY STATES THAT "THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE". I CALLED THE CHRYSLER RECALL CENTER TODAY, AND AT 5:01PM PST, SASHA TOLD ME THAT THERE IS NO WARRANTY ON THAT PART, AND I WAS DENIED HELP. THE NHTSA RECALL CLEARLY STATES OTHERWISE. TRYING TO FIND ANSWERS ON THE INTERNET, I HAVE FOUND THAT OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUE WITH CHRYSLER DENYING AND REFUSING SERVICE, BECAUSE APPARENTLY THIS PART CAN NO LONGER BE HAD. WHY IS THEIR DIRECT CONFLICT WITH THE STATED LIFETIME COVERAGE ON THE RECALL? I ALSO LEARNED THAT LAST YEAR CHRYSLER WAS FINED $105 MILLION BY THE NHTSA FOR MISHANDLING RECALLS. IF THE NHTSA ALLOWS CHRYSLER TO DENY THIS, LEGAL RESPONSIBILITY MAY FALL ON BOTH PARTIES, AS I WILL BE CONTINUING WITH LEGAL ACTION. *TR
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Service Brakes
06/16/2015
TL* THE CONTACT OWNS A 1991 JEEP CHEROKEE. AFTER STARTING THE VEHICLE, THE BRAKE AND ABS WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR PISTON ASSEMBLY WOULD NEED TO BE REPLACED HOWEVER, THE VEHICLE WAS NOT SERVICED EVEN THOUGH THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 096V26000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT MENTIONED THAT HE WAS RESPONSIBLE FOR THE COST OF THE DIAGNOSTIC TEST. IN MAY OF 2016, THE VEHICLE WAS TAKEN BACK TO THE DEALER A SEOND TIME BECAUSE THE ABS PUMP MOTOR FAILED TO OPERATE. THE DEALER STATED THAT THE PART WAS NO LONGER BEING PRODUCED AND THE MANUFACTURER WOULD REPURCHASE THE VEHICLE AT THE FAIR VEHICLE PRICE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT WAS NOT INTERESTED IN THE AMOUNT OFERED PER THE REPURCHASE PROGRAM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. ...UPDATED 09/19/16 *BF *CN
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Service Brakes
05/16/2016
TL* THE CONTACT OWNS A 1991 JEEP CHEROKEE. WHILE DRIVING AT ANY SPEED, THE BRAKE PEDAL BECAME STIFF AND THE ABS LIGHT ILLUMINATED. THE FAILURE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
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Steering, electrical System, service Brakes
04/05/2016
TL* THE CONTACT OWNS A 1991 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO STOP THE VEHICLE, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXTREME PRESSURE TO STOP THE VEHICLE. WHEN THE CONTACT FILLED THE VEHICLE WITH BRAKE FLUID, THE FLUID LEAKED OUT QUICKER THAN ANTICIPATED. AS A RESULT, THE MANUAL BRAKING SYSTEM HAD TO BE USED INSTEAD OF THE POWER ASSIST BRAKING SYSTEM. THE BRAKE WARNING LIGHT ILLUMINATED. ALSO, THE HORN SOUNDED WITHOUT WARNING AND THE POWER STEERING SEIZED. THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER ASSIST BRAKE UNIT FAILED AND NEEDED TO BE REPLACED. THE POWER STEERING FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 184,000.
