2019 Infiniti QX50 Complaints

I have called sewell infiniti multiple times for service appointment to check on my engine , per the recall notice. They said they were not taking appointments because no parts yet. And just wait for them to contact me. I have call them around October and December. Both times they said the same thing.

Hearing knocking from the engine and Infiniti of Honolulu has refused to schedule an inspection for over 6 months

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, several warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and the contact was informed that the parts were not available to repair the vehicle. In addition, the contact was informed that a diagnostic test was needed to determine the cause of the failure. The contact stated that the vehicle was dangerous to drive. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, parts to do the recall repair were not available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

Car experienced sudden braking on roadway upon entering a covered bridge. Red screen on dash and beeping. Foot on gas but not moving forward - Almost causing a crash and immediate risk of injury or death. Bringing vehicle into Infiniti dealer for service to see if there are diagnostics they can run to determine the cause of the event.

The contact owns a 2019 Infiniti QX50. The contact was made aware through the rideshare service Uber that the VIN was included in NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.